Dena Luther
Paradise
Summary
Dynamic problem solver and collaborative leader with extensive experience in project management and team leadership. Proven track record of delivering complex projects on time and within budget, exemplified by a successful 18-month, $30M autobody site conversion. Proficient in improving customer retention, achieving cost savings through process optimization, driving continuous improvement initiatives, and consistently increasing profit margins. Excited to leverage strategic planning and execution capabilities, combined with comprehensive knowledge of the signage industry, to drive operational excellence and contribute to transformative outcomes in a Director/Manager role.
Overview
18
18
years of professional experience
Work History
Project Manager
CIMA Network
10.2024 - Current
- Track key KPIs, including material cost variance and labor efficiency, to consistently maintain an average of 35% gross profit margin on all projects
- Continuous education on the latest procedures and processes related to sign construction, manufacturing and installation
- Proposed and executed a method within the existing ERP system to track project data with sales pipeline information, creating a more accurate forecast of future revenue
- Organized quarterly key account reviews with manufacturing, focusing on process optimization and material waste reduction, which led to an overall 8% profit increase
Senior Project Manager/Team Lead
Federal Heath
11.2020 - 08.2024
- Company Overview: Sign Company
- Designed and managed a new customer onboarding process, enhancing customer retention by 18%
- Collaborated with the plant manager and design manager on project implementation, effectively reducing errors by 40%
- Led a team of 7 in completing a 320-site conversion project valued at $30M in revenue
- Facilitated the onboarding of a new third-party vendor, reducing turnaround time by 4 weeks
- Oversaw project budgets and expenses to meet required margins, achieving a 17% reduction in overruns and a 9% increase in profitability
- Sign Company
Remote Project Manager II
ICON Identity Solutions
10.2019 - 03.2020
- Provided comprehensive research reports that aided in strategic decision-making, contributing to a 21% increase in project approvals
- Achieved an average project completion rate of 96% by the due date
- Streamlined document retrieval processes, reducing retrieval time by 37% through effective organization
- Entered and verified data for an average of 20 locations per day with 99% accuracy
- Utilized Microsoft Excel to analyze and present customer data
Remote Project Manager
Signage Solutions
01.2018 - 10.2019
- Collaborated with team members via Zoom, significantly reducing response time by 22%
- Analyzed Smartsheet trackers to report daily progress and key metrics
- Created and delivered impactful presentations to decision-makers, resulting in a 27% improvement in expected lead conversion
Senior Project Manager
Ad Art, Inc
01.2015 - 01.2018
- Conducted debriefs with project teams to review goals and completed projects, identifying steps to increase gross profit margins by 5%
- Negotiated contracts with suppliers, resulting in $401K in annual cost savings and a 19% reduction in overall procurement expenses
- Managed the order-to-ship process, contributing to a 19% improvement in customer satisfaction scores
- Championed supplier onboarding initiatives through the Ariba Network, successfully onboarding 21 new suppliers within 6 months
Project Manager
US Signs
01.2014 - 01.2015
- Maintained customer communication, achieving a satisfaction survey rating of 9.8
- Organized manufacturing, delivery, and installation activities, ensuring timely completion at 98% of locations
- Developed presentations using Microsoft PowerPoint that increased project approvals by 48%
Visual Communications Specialist
Fastsigns
05.2007 - 01.2014
- Organized and participated in onsite sales calls, including surveys that increased sales by 43%
- Recommended products based on customer preferences, outperforming sales targets by $3K
- Implemented cross-selling strategies that increased purchase sizes by 21%, boosting monthly revenue by $1.3K
- Attended training sessions to enhance knowledge of over 210 items, resulting in a 36% increase in customer satisfaction
Education
Associate of Applied Science - Small Business Management
Tarrant County College
Fort Worth, TXSkills
- Employee Development Coaching
- Strategic Task Assignment
- Complex Problem Resolution
- Data-Driven Forecasting
- Collaborative Team Engagement
- Project Cost Estimation
- Supplier Relationship Management
- Permit Management
- Protocol Creation
- Acquisition Strategy
- Lean Manufacturing Techniques
Accomplishments
- Selected as 1 of 6 participants in Federal Heath's ELITE - Leaders of Tomorrow program, a highly selective 2-year senior management mentorship and leadership development initiative.
Timeline
Project Manager
CIMA Network
10.2024 - Current
Senior Project Manager/Team Lead
Federal Heath
11.2020 - 08.2024
Remote Project Manager II
ICON Identity Solutions
10.2019 - 03.2020
Remote Project Manager
Signage Solutions
01.2018 - 10.2019
Senior Project Manager
Ad Art, Inc
01.2015 - 01.2018
Project Manager
US Signs
01.2014 - 01.2015
Visual Communications Specialist
Fastsigns
05.2007 - 01.2014
Associate of Applied Science - Small Business Management
Tarrant County College
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