Dena Maounis
Lancaster
Summary
Resourceful Program Coordinator known for high productivity and efficient task completion. Skilled in project management, team leadership, and strategic planning. Excel at communication, problem -solving, and adaptability, ensuring seamless program execution and positive outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Success Manager
NiCE Systems, Digital Evidence
09.2025 - Current
- Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements
- Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts
- Support QA with UAT testing prior to supporting the customer UAT to ensure the system is properly working. (NYPD, FDNY, District Attorney's office of NYC, Defenders offices of NYC)
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Forensics and Program Coordinator
District Attorney's Office of Lancaster County
09.2022 - 09.2025
- Grant Coordinator - Manage and oversee the reporting of financial information for grants received by the District Attorney's Office. Responsible for maintaining all reporting aspects of Public Safety Grant-related initiatives. To this date while in this position we have been awarded $178, 904.
- Youth Aid Panel Coordinator - Tasked working collectively with the Juvenile Unit Supervisor to manage the various Youth Aid Panels across Lancaster County. Work jointly with outside agencies, including law enforcement, to ensure standardization and proper adherence to the policies and procedures of the programs. 86% of veterans and new panel members are trained. 49 new members since Sept 2022 when I started. 124 total volunteers.
- NICE Evidence system Coordinator - Became support for the DA's office for troubleshooting issues, logging defects, working closely with NICE partners to continue to learn the system through training and upgrades.
- SERT scribe - Remain at command post or EOC as needed to maintain communications with the SERT commander. Keep a written log of events in chronological order for each call out. Submit a comprehensive report of the incident to the SERT commander for each call out within 24 hours.
- Digital Forensics - Conduct forensic examinations of cellular telephones and mobile devices utilizing accepted examination procedures and software understanding. Prepare reports of all forensic examinations of cellular telephones and mobile device items and examination findings as well as reports documenting any other investigative action the Analyst takes in furtherance of a criminal investigation. (Cellebrite -CCPA and CCO)
- Narcan distribution and reporting: Distribute Narcan to first responders within Lancaster County. Report the overdose data to the state each quarter.
E2E Process Map Coordinator
Cargill, CASNA
06.2022 - 09.2022
- Manage and lead users across all process areas to map each process areas execution steps.
- Created collaborative relationships with cross-functional teams to execute processes and operations efficiently and productively.
- Train and implement Savigent and SAP across CFN locations.
Subject Matter Expert – PPM
Cargill, CASNA
01.2019 - 06.2022
- Created robust partnerships with suppliers and support vendor enrichment for data cleansing, consequently promoting vendor enablement.
- Created all training documentation and job aids for superusers.
Cargill BOSC
- Collaborated with the Deployment Lead in spearheading system implementation for 55 locations while directing process development.
- Performed diverse processes, including managing the onboarding process, task allocation, daily work direction, and super users.
- Created all training documentation and job aids for superusers.
Business Analyst
Webstaurant Store
01.2018 - 01.2019
- Managed multiple project initiatives by conducting analysis and preparing requirements to ensure smooth and efficient processes.
- Utilized technical proficiency to assist the user acceptance testing facilitation by creating user stories and test cases. (SCRUM)
- Coordinated with stakeholders and product owners in identifying and evaluating business needs to establish development priorities.
SAP Continuous Improvement Specialist and Superuser
Cargill Feed and Nutrition
01.2016 - 01.2018
SAP Senior Business Analyst
Cargill, Inc.
01.2013 - 01.2016
SAP Transportation and Storage Design Analyst
Cargill, Inc.
01.2011 - 01.2013
Shipping Clerk
Cargill, Inc.
01.2006 - 01.2011
Education
Bachelor of Science - Applied Organizational Leadership
Minnesota State
12.2020
Certificate - Non-Profit Leadership
Minnesota State University, Mankato
Mankato, MNAssociate degree - Sociology
Anoka Ramsey Community College
Coon Rapids, MNCriminal Justice
Harrisburg Area Community College
Lancaster, PAHigh school Diploma - undefined
Manheim Central High School
Manheim, PASkills
- Inter-department collaboration
- Records management
- Cross-functional coordination
- Training and mentoring
- Team building
Certification
Cellebrite CCO Inseyets
Cellebrite CCPA Inseyets
Timeline
Customer Success Manager
NiCE Systems, Digital Evidence
09.2025 - Current
Forensics and Program Coordinator
District Attorney's Office of Lancaster County
09.2022 - 09.2025
E2E Process Map Coordinator
Cargill, CASNA
06.2022 - 09.2022
Subject Matter Expert – PPM
Cargill, CASNA
01.2019 - 06.2022
Business Analyst
Webstaurant Store
01.2018 - 01.2019
SAP Continuous Improvement Specialist and Superuser
Cargill Feed and Nutrition
01.2016 - 01.2018
SAP Senior Business Analyst
Cargill, Inc.
01.2013 - 01.2016
SAP Transportation and Storage Design Analyst
Cargill, Inc.
01.2011 - 01.2013
Shipping Clerk
Cargill, Inc.
01.2006 - 01.2011
Associate degree - Sociology
Anoka Ramsey Community College
Criminal Justice
Harrisburg Area Community College
High school Diploma - undefined
Manheim Central High School
Cargill BOSC
Bachelor of Science - Applied Organizational Leadership
Minnesota State
Certificate - Non-Profit Leadership
Minnesota State University, Mankato
Activities
- Veteran's Chair for Veterans Committee at Elk's Lodge #134, 2021-01-01, 2024-12-01
- Identified the unit families' needs and problems while serving as the Family Readiness Group Lead to communicate concerns to the unit commander., Volunteer of the Year for FRG - Army National Guard, 2021