Summary
Overview
Work History
Education
Skills
Interviewavailability
Availabilitytojoin
Timeline
Generic
Dena McClain

Dena McClain

Houston,TX

Summary

Experienced in performing administrative, clerical duties as preparing reports, coordinated meetings, project planning accounts receivable & accounts payable, filing, recruiting, scheduling, and answering phones in support of organization. Supported and coordinated executive level administration to the CEO and President of S.O.S. Healthcare staffing. Prepared, typed and reviewed interoffice/outbound correspondence, memos, monthly staffing/production/sales/client profile reports, and e-mail distributions. Experienced in making travel arrangements, maintaining Outlook calendars, setting up meetings. Planned and scheduled appointments, Arranged and oversaw CEO's travel arrangements, maintained and entered information for sales reps' and their product lines, Generated reports. Computed, recorded, and proofread data, records and reports. Distributed interoffice/outbound daily mail, transactions and inquiries. Experienced in answering phone and emails, schedule and confirm deliveries, and input patient data into company database On-call Supervisor as well as in office staffing coordinator for medical staffing agency/ coordinated and processed before and after hour client placement requests.

Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

Overview

14
14
years of professional experience

Work History

Administrative Assistant Specialist

Houston Housing Authority
Houston, Texas
12.2022 - 06.2023
  • Heavy administrative duties include, maintaining Outlook calendars, setting up meetings
  • Planned and scheduled appointments, Indexing documents, answering phones
  • Provided top quality control, eliminating downtime to maximize revenue.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Checked stock to determine inventory levels and maintain office supply products.

Administrative Assistant/Staffing Coordinator Specialist

Kindred Healthcare
01.2018 - 12.2022
  • Internal Staffing Pool Supervisor
  • Worked as Administrative Assistant/Lead Staffing Coordinator over internal staffing pool
  • Successfully supported and coordinated executive level administration to the CEO and President of S.O.S
  • Prepared, typed and reviewed interoffice/outbound correspondence, memos, monthly staffing/production/sales/client Profile reports, and e-mail distributions
  • Developed, implemented, and administered remedial office training to new hires and co-workers
  • Assisted and provided back up to HR; conducting new hire/client interviews, new hire orientation, and hiring/terminating Employees (RN's, LPN's, and CNA's)
  • Approved new hire/client applications and contracts
  • Arranged executive meetings, pre-employment screening, and remedial training, office events, and client prospect meetings
  • Performed weekly supply inventory and purchased office supplies
  • Routed or handled all inbound/outbound office phone lines; assisting patients with staffing inquires
  • Scheduled and confirmed shift change
  • Distributed interoffice/outbound daily mail, transactions and inquiries
  • Answer phone and emails, schedule and confirm deliveries, and input patient data into company database On-call Supervisor as well as in office staffing coordinator for medical staffing agency/hospitals coordinated and processed before and after hour client placement requests
  • Consolidated efforts to maintain an ideal working environment and see to development of the workforce with day-to-day clerical responsibilities such as filing, scheduling, and answering phones
  • RN's, LPNs, and CNA are to hospitals, medical offices and nursing homes, long-term, temporary last minute and travel assignments
  • Entering pay roll, PTO request I supervised all internal-staffing agency as well as our internal staff
  • Confirmed all pending staffing work schedules
  • Tracked and maintained daily staffing needs/goals/productivity for executive review
  • Implemented client retention program to grow client base to meet monthly staffing goals
  • Performed data entry and general office duties as assigned
  • Pay roll and Supervisor over internal staffing agency
  • Contacted all job applicants to inform them of their application status.
  • Advised management on recruitment trends and strategies to remain competitive in the job market.
  • Supervised, coached, and mentored recruiters to achieve individual and school recruitment targets.
  • Provided guidance and coaching to candidates on interview techniques and company culture.
  • Scheduled or conducted new employee orientations.
  • Fostered relationships with universities, industry associations, and other sources of high-quality candidates.

Administrative Assistant /Staffing Coordinator Specialist

CPNS Staffing agency
Houston, USA
01.2009 - 12.2017
  • Heavy administrative duties include making travel arrangements, maintaining Outlook calendars, setting up meetings
  • Planned and scheduled appointments, Arranged and oversaw CEO's travel arrangements, Maintained and entered information for sales reps' and their product lines, Generated reports
  • RN's, LPNs, and CNA are to hospitals, medical offices and nursing homes, long-term, temporary last minute and travel assignments
  • Made travel arrangements for company conventions, retreats, booked travel arrangements etc
  • Skilled in answering a telephone in a pleasant and helpful manner
  • Researches analyze and prepare reports regarding a wide variety of highly confidential corporate issues
  • Developed, implemented, and administered remedial office training to new hires and co-workers
  • Supported executive leadership team for their administrative and operational needs
  • Handled administrative requests and queries from Senior Managers
  • Computed, recorded, and proofread data, records and reports
  • Assisted in the preparation of daily scheduled reports
  • Planned meetings and prepared conference rooms
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained relationships with current and potential vendors to source candidates for open positions.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Conducted orientation sessions for new hires, covering company policies and job expectations.
  • Conducted reference checks on prospective employees as part of the pre-employment process.
  • Managed full-cycle recruiting process, from sourcing candidates to extending offers.
  • Assisted in onboarding new hires by providing necessary paperwork and scheduling orientation sessions.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Scheduled or conducted new employee orientations.

Education

High School - G.E.D

Montbello High School
Denver, CO
05-1992

Some College (No Degree) -

Mansfield Business College
Denver, CO

Skills

  • Critical thinking
  • Written and verbal communication skills
  • TSS
  • Temp wizard
  • Kronos
  • API
  • Shift-wise- staffer-link
  • Shift select
  • Microsoft Word
  • Excel
  • Outlook
  • Ten keys
  • Appian
  • DO
  • DMS
  • Indexing documents
  • Working Remote
  • Nights and Weekends
  • On-call
  • Verbal communication
  • Meeting planning
  • Office record management
  • Payroll and benefits administration
  • Scheduling appointments
  • Remote work experience
  • Virtual collaboration
  • File management
  • Documentation management
  • Change order verification
  • Chart preparation
  • Telephone etiquette
  • Database entry
  • Database administration
  • Scheduling expertise

Interviewavailability

48 hours' notice (After 1:30 CST)

Availabilitytojoin

1 week notice

Timeline

Administrative Assistant Specialist

Houston Housing Authority
12.2022 - 06.2023

Administrative Assistant/Staffing Coordinator Specialist

Kindred Healthcare
01.2018 - 12.2022

Administrative Assistant /Staffing Coordinator Specialist

CPNS Staffing agency
01.2009 - 12.2017

High School - G.E.D

Montbello High School

Some College (No Degree) -

Mansfield Business College
Dena McClain