Dena McGlamery
Pilot Point,TX
Summary
With over 15 years of experience in the healthcare industry, I have a strong foundation in revenue cycle and patient access leadership. I believe in the power of team mentorship to foster success, resulting in better patient experiences and organizational excellence. In the dynamic and ever-changing healthcare service industry, I consistently demonstrate skills in process improvement and implementation, leading to tangible improvements in revenue.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Manager
Cook Children's Health Care System
07.2022 - 05.2024
- Participated in the project launch of the Prosper facility (2022)
- Planned, coordinated and managed all aspects of pre-operational functions required to ensure the department project was meeting milestones in the final quarter before launch
- Participated and contributed to documenting lessons learned
- Managed the interview, selection, onboarding and training for department team of 18 FTE’s
- Directly responsible for the business operations and development of the Patient Access Registration department for the facility
- Created, documented and upheld SOP’s for multiple access points
- Responsible for the management of the revenue cycle, purchasing, contract review and compliance
- Utilized immediate complex critical thinking skills daily
- Evaluated new business strategies designed to improve patient throughput and enhance revenue stream
- Participated in Joint Commission Project for maintained accreditation – Health Equity Language services project
- Manage Key indicator analysis
- Created Tracer Process for PAS in EPIC.
Patient Access Supervisor
Conifer Health Solutions
04.2021 - 06.2022
- Oversight of a team of 14-28 in all activities of the Patient Access Department to ensure prompt access to Medical Services
- Assisted in preparation for both short and long-range planning recommendations for all Registration Process areas including Admitting, Centralized Scheduling, Emergency Department and Ancillary Clinics
- Supported the financial health of the organization by setting and achieving goals to maximize payment collection and scheduling
- Proven track record in patient satisfaction scores, POS and quality in various KPI’s
- Functioned as a leader in a multiple team environment, coordinating needs with other departments
- Lead by example in conducting customer service that is consistently positive, professional, supportive and cooperative
Pre-Service Specialist Lead, Transfer Coordinator Lead
MultiCare Health
05.2017 - 04.2021
- Multiple roles within the system- Various Patient Access functions
- Team lead for Pre-Access Task Force
- Managed and implemented new workflow and launch of new team
- Streamline schedule to enhance productivity
- Pre-Registration
- Auth/Cert
- Specialty High Dollar Pre-certification Team
- Streamlined and adjusted new workflows and coordinated work alignment with clinical and non-clinical staff in an Emergency Team built and implemented in response to Covid-19
- Coordinated with Triage RN, ED providers and Outside transportation providers to manage timely patient inter/intra facility transfers resulting from Surge Capacity/ Trauma rotation/ Standard acuity changes and bed availability
- Created, Implemented and trained a team of 8 Clinicians in streamlining the workflow for referral management and patient coordination in Home Health and Hospice
- Manage the daily flow of patient referrals to ensure timely scheduling and maintain CMS compliance for home health patients
- Interview and schedule patients to ensure compliance with Home Health and Hospice qualifying illness, diagnosis and treatment status and appropriate ICD10 and PDGM for billing.
Patient Care Assistant
IsoScan/MRI Mobile
11.2013 - 08.2017
- Assisted with patient transport to mobile Imaging unit for PET and MR.
- EPIC, McKesson PACS
Imaging Service Representative Senior Lead
Auburn Diagnostic Imaging
08.2014 - 11.2016
- Worked closely with upper management to streamline processes encouraging a team environment while maintaining personal accountability
- Managed relationships with referral sources and industry contacts to ensure patient volumes and outgoing referrals were managed
- Developed and implement training policy and procedures and assistive tools to ensure onboarding efficiency
- Oversaw daily processes for scheduling, authorization and POS Collections
Education
Master of Business Administration -
Western Governors University, Texas
01.2024
Bachelor of Arts in Business -
Western Governors University, Kent, WA
01.2021
Skills
- 10 years of EPIC Experience using Grand Central/ADT, Cadence, Prelude, Radiant
- 5 Years McKesson PACS
- MS Office Applications
Certification
Certified Healthcare Access Manager, National Association of Healthcare Access Management, 2023
Timeline
Patient Access Manager
Cook Children's Health Care System
07.2022 - 05.2024
Patient Access Supervisor
Conifer Health Solutions
04.2021 - 06.2022
Pre-Service Specialist Lead, Transfer Coordinator Lead
MultiCare Health
05.2017 - 04.2021
Imaging Service Representative Senior Lead
Auburn Diagnostic Imaging
08.2014 - 11.2016
Patient Care Assistant
IsoScan/MRI Mobile
11.2013 - 08.2017
Master of Business Administration -
Western Governors University, Texas
Bachelor of Arts in Business -
Western Governors University, Kent, WA
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