Dena Miller
Akron,OH
Summary
I have a vast medical background in the fields of pharmacy, surgery scheduling, insurance verification and authorization, management, and customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Summa Health
03.2023 - Current
- Coordinated surgical schedules, optimizing patient flow and resource allocation.
- Communicated with medical staff to confirm procedures and assist with scheduling changes.
- Managed patient inquiries, ensuring timely responses and accurate information dissemination.
- Streamlined appointment processes, enhancing operational efficiency within the department.
- Collaborated with insurance providers to verify coverage and resolve billing issues promptly.
- Implemented scheduling software solutions, improving overall workflow and data accuracy.
- Analyzed scheduling patterns to identify areas for improvement and implement strategic changes.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Medical Receptionist
Crystal Clinic Orthopaedic Center
08.2020 - 07.2022
- I was employed as a medical receptionist at Crystal Clinic Orthopedic Center. My duties included checking in patients, scheduling appointments, telephone call directing, payment processing
Front Desk Receptionist
Oasis Surgery Center
11.2017 - 08.2020
- Patient check in, scheduling, insurance verification, phone calls
Pharmacy Technician
Aultman Hospital
01.2016 - 11.2017
- I recertified my pharmacy tech license in 2015. I worked at Aultman Infusion as a pharmacy technician.
Intake Specialist
Aultman
06.2014 - 01.2016
- Responsibilities
- Receive and process patient demographic information for home care, insurance authorization, work with physician offices, nursing facilities, hospitals to facilitate and initiate patient home care.
- Accomplishments
- I have used my medical background knowledge to efficiently process home care referrals. My experience in customer service, dealing with stressful situations, and my ability to multi-task well have made me a true asset to my department.
- Excellent customer skills, both in person and via phone and email, strong work ethic, computer skills, medical terminology background in various areas of healthcare and insurance, multitasking skills
Patient Registrar
Aultman
12.2008 - 06.2014
- Responsibilities
- Greet and register surgical patients and families, schedule surgical procedures, enter and verify patient information into various computer systems, operated office equipment such as computer, fax, copier, phone systems
- Accomplishments
- Assisted in patient/family comfort, received safety award for patient care via communication and strong attention to detail
- Skills Used
- Excellent customer service skills, medical terminology background, great multitasking skills, great organization and computer skills
Pharmacy Tech
Aultman
03.2000 - 12.2008
- Responsibilities
- Filled outpatient/employee prescriptions, operated robot which filled inpatient medications, made patient iv's, entered orders into computer, filled med select and pyxis med machines, assisted pharmacist in various duties
- Accomplishments
- Worked efficiently to get meds to patients as quickly as possible, using good communication skills for accuracy. Was regarded by nursing for speed and accuracy by always putting patient care first
- Skills Used
- Attention to detail and communication between pharmacists and physicians, ensuring patient safety, excellent customer service skills, computer knowledge and pharmaceutical knowledge
Education
Education
Kent State University
Kent, OHHigh School Diploma - Academics
Salem High School
Salem, Ohio Skills
- Order Entry
- Compounding Medications
- Pharmacy Technician Experience
- Insurance Verification
- Medical Terminology
- Medical Receptionist
- Medical Scheduling
- Medical Office Experience
- Computer Operation
- Computer Skills
- Hospital Experience
- Sales (3 years)
- Inventory control (10 years)
- Cosmetology (10 years)
- EMR Systems
- Medical Records
- Medical Billing
- HIPAA
- Data Entry
- Experience working with students (10 years)
Certification
Pharmacy Technician License
Timeline
Surgery Scheduler
Summa Health
03.2023 - Current
Medical Receptionist
Crystal Clinic Orthopaedic Center
08.2020 - 07.2022
Front Desk Receptionist
Oasis Surgery Center
11.2017 - 08.2020
Pharmacy Technician
Aultman Hospital
01.2016 - 11.2017
Intake Specialist
Aultman
06.2014 - 01.2016
Patient Registrar
Aultman
12.2008 - 06.2014
Pharmacy Tech
Aultman
03.2000 - 12.2008
Education
Kent State University
High School Diploma - Academics
Salem High School
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