Summary
Overview
Work History
Education
Skills
Certification
Locations
Experience
Assessments
Personal Information
Timeline
StoreManager
Dena Miossec

Dena Miossec

Grand Prairie,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Pre-K Teacher

Country Home Learning Center
11.2022 - 06.2024
  • Preparing my students for KG
  • Do my lessons plans weekly, do daily worksheets and art, do centers and let them explore and work on their own and play with their friends. Being a kind, sympathetic, and caring adult for my kids.

Piercing specialist

LilyGrace Piercings
05.2018 - 10.2022
  • Greet customers, check out customers, take care of customer from moment of walk-in to walk out
  • Inside sales for our custom made earrings
  • Pierce babies starting at 2 weeks old
  • Calm down scared children, keep kids and parents happy, keep a very sterile and clean environment
  • Give my expertise on where to pierce
  • With adults I help decide on placements and earrings.

Driver

Uber Partner Drivers
12.2017 - 04.2018
  • Pick up customers and take them to their destination
  • Pick up food orders and take them to customers.

Service Specialist

Alliance Bank
06.2012 - 10.2017
  • Maintained a professional and trusting relationship with my customers and colleagues
  • Assisted customers with banking needs: deposits, withdrawals, transfers, check cashing, cashier checks, loan payments, cash advances, order checks and cards.

Bank Teller

Capital One
09.2009 - 06.2012
  • Assisted customers with banking needs: deposits, withdrawals, transfers, check cashing, cashier checks, loan payments, cash advances, order checks and cards.

Lead Teacher of Infant Classroom

Children's Courtyard
07.2006 - 09.2009
  • Implemented high quality care and interactions with infants
  • Maintained an organized and sterile classroom.

Direct Sales Representative

AVON
12.2002 - 06.2006
  • Maintained a good client base and filled orders, handled inventory, managed sales logs, effectively communicated company promotions to customers.

Secretary

Don Davis Ford Truck Shop
08.1999 - 11.2002
  • Customer service, maintained database with customer information, completed service orders for service technicians.

Customer Service Rep

Silver Leaf Resorts
02.1996 - 08.1999
  • Conducted a variety of customer service and administrative tasks including customer complaints, and booking appointments.

Education

Bachelor's degree - Hospitality Management

Columbia Southern University
Orange Beach, AL

Bachelor's in Arts & Applied Science - Business Administration And Management

Texas A&M
Commerce, TX
12.2020

Certification - Medical Billing & Coding

Iverson Business College
Arlington, TX
01.2010

Skills

  • Customer Service
  • Call Center
  • Infant Care
  • Communication skills
  • Direct Sales
  • Medical Billing
  • Mac OS
  • Computer skills
  • Cash handling
  • Leadership
  • Cold calling
  • Clerical experience
  • Conflict management
  • Documentation review
  • Teaching
  • Live chat
  • Time management
  • Organizational skills
  • Microsoft Excel
  • Childcare
  • Microsoft Office
  • Medisoft Software
  • Insurance Verification/Authorization CPT, ICD-9-CS, HCPC
  • Medical Terminology
  • Outlook
  • Social media
  • Typing 30 WPM
  • Microsoft Word

Certification

  • Driver's License
  • First Aid Certification
  • Child Development Associate Certification
  • CPR CertificationNon-CDL Class C

Locations

Texas ( remote )

Experience

Experience in complaint resolution skills, collaboration, and problem solving skills among customers and colleagues

Assessments

  • Administrative assistant/receptionist, Proficient, 11/01/22, Using basic scheduling and organizational skills in an office setting
  • Cleaner fit, Proficient, 11/01/22, Measures the traits that are important for successful cleaners
  • Medical receptionist skills, Proficient, 10/01/22, Managing physician schedules and maintaining accurate patient records
  • Work style: Reliability, Proficient, 06/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Customer focus & orientation, Proficient, 06/01/22, Responding to customer situations with sensitivity
  • Sales skills, Proficient, 07/01/23, Influencing and negotiating with customers
  • Customer service, Proficient, 06/01/22, Identifying and resolving common customer issues
  • Sales skills, Proficient, 06/01/22, Influencing and negotiating with customers
  • Call center customer service, Proficient, 06/01/22, Demonstrating customer service skills in a call center setting
  • Working with MS Word documents, Completed, 11/01/22, Knowledge of various Microsoft Word features, functions, and techniques

Personal Information

Title: Customer Service

Timeline

Pre-K Teacher

Country Home Learning Center
11.2022 - 06.2024

Piercing specialist

LilyGrace Piercings
05.2018 - 10.2022

Driver

Uber Partner Drivers
12.2017 - 04.2018

Service Specialist

Alliance Bank
06.2012 - 10.2017

Bank Teller

Capital One
09.2009 - 06.2012

Lead Teacher of Infant Classroom

Children's Courtyard
07.2006 - 09.2009

Direct Sales Representative

AVON
12.2002 - 06.2006

Secretary

Don Davis Ford Truck Shop
08.1999 - 11.2002

Customer Service Rep

Silver Leaf Resorts
02.1996 - 08.1999

Bachelor's degree - Hospitality Management

Columbia Southern University

Bachelor's in Arts & Applied Science - Business Administration And Management

Texas A&M

Certification - Medical Billing & Coding

Iverson Business College
Dena Miossec