Summary
Overview
Work History
Education
Skills
Education Specifically
Languages
References
Timeline
Generic

DENA MOHAMMED

Lackawanna,New York

Summary

Receptionist

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Barista

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.

Overview

6
6
years of professional experience

Work History

Barista

Qamaria Yemeni Coffee
Williamsville, NY
09.2024 - Current
  • Educated trainees on procedures for maintaining food safety standards.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Adhered to health department regulations concerning sanitation standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Receptionist

Salon B
Lackawanna, NY
07.2022 - Current
  • Greeting Clients: Warmly welcoming clients, checking them in, and notifying the appropriate stylist.
  • Appointment Scheduling: Managing the salon's appointment book, including bookings, rescheduling, and cancellations.
  • Handling Inquiries: Answering phone calls, providing service information, and addressing client questions.
  • Client Records: Maintaining accurate and confidential client records.
  • Processing Payments: Handling payments and managing the cash register.
  • Product Sales: Assisting clients with product purchases and offering recommendations.
  • Reception Area Maintenance: Keeping the reception area clean and organized.
  • Staff Coordination: Communicating client preferences to stylists and managing schedule changes.
  • Client Satisfaction: Addressing concerns and ensuring clients leave satisfied.

Barista

Starbucks
Orchard Park, New York
10.2021 - 09.2022
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
  • Presented and explained drink menu, answering questions to educate customers.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Operated cash registers and handled cash and card transactions.
  • Memorized or referenced readily accessible information to relay to customers.
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
  • Collaborated with team members to ensure a positive customer experience from start to finish.

Receptionist

Salon B
Lackawanna, New York
10.2020 - 04.2022
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Built and maintained positive working relationships with co-workers.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Assisted with training and mentoring new team members.
  • Arranged and restocked displays and merchandise racks to maintain store appearance.

Cashier

Marshalls
Orchard Park, New York
07.2019 - 10.2020
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Set clear expectations with customers to define scope, schedule, and goals for projects.
  • Adapted to deadlines, changing schedules, and priorities.
  • Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
  • Sorted pallets and containers and transported items to sales floor for stocking.

Education

Bachelor of Arts - Health And Human Services

University At Buffalo
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05-2025

High School Diploma -

Lackawanna High School
Lackawanna, NY
06-2021

Skills

  • Multi-Line Telephone Systems
  • Security Awareness
  • Time Management
  • Business Correspondence
  • Verbal and Written Communication
  • Sorting and Labeling
  • Excellent memory
  • Decision-making
  • Multitasking and organization
  • Front desk operations
  • File management
  • Positive and professional

Education Specifically

University at Buffalo, Getzville, NY Health & Human Services with a concentration in Family and Child Studies with a minor in Psychology 

Languages

English, Fluently

Arabic, Conversational

References

References available upon request.

Timeline

Barista

Qamaria Yemeni Coffee
09.2024 - Current

Receptionist

Salon B
07.2022 - Current

Barista

Starbucks
10.2021 - 09.2022

Receptionist

Salon B
10.2020 - 04.2022

Cashier

Marshalls
07.2019 - 10.2020

Bachelor of Arts - Health And Human Services

University At Buffalo

High School Diploma -

Lackawanna High School

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DENA MOHAMMED