Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dena Mustafa

Surprise,AZ

Summary

Dynamic professional with a proven track record in customer service and team collaboration, honed across roles at Firebirds Wood Fired Grill, Target, and Starbucks. Excelled in enhancing guest satisfaction and streamlining operations, showcasing multitasking proficiency and hospitality service expertise. Skilled in POS software and adept at fostering positive customer experiences, significantly contributing to workplace efficiency and team success.

Overview

4
4
years of professional experience

Work History

Host

Firebirds Wood Fired Grill
06.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Guest Advocate

Target
05.2023 - 05.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.

Barista

Starbucks
02.2022 - 05.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Crew Member

Raising Canes
08.2021 - 02.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Associate Of Business Administration - Marketing

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • POS software
  • Guest relations
  • Order accuracy

Timeline

Host

Firebirds Wood Fired Grill
06.2024 - Current

Guest Advocate

Target
05.2023 - 05.2024

Barista

Starbucks
02.2022 - 05.2023

Crew Member

Raising Canes
08.2021 - 02.2022

Associate Of Business Administration - Marketing

Maricopa Community Colleges, Estrella Mountain Community College

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Dena Mustafa