Dena Myers Teeter

I collected for Comenity and Comentity Capital bank credit cards. I worked on a dialer or in CMQ dialing ourselves and skip tracing to find new numbers. We also was suppose to receive incoming calls. I worked 5 payment delinquent. I was responsible for collecting late payments or setting up payment plans for customer to become current on their account. Companies goal was to collect balance in full on every account. We were on a ranking system as to how much money you collected monthly. Only money that was collected for the next month or months was rolled over. We as a CA5 team was all included in the ranking system. Many things besides money collected built the ranking system. We had no control over which employees got their call backs.

• Processing teller and security. My security contract prevents me from telling anymore about my job.

• Indexed, cataloged and stored physical records.
• Oversaw inventory and office supply purchases.
• Corresponded with clients.
• Maintained computer and physical filing systems.
• Performed general office duties, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
• Increased company production 60% in less than three months by transitioning from journals to spreadsheets; also changed how accounts were handled and billing process.
• Provided collections on pass due accounts.
• Performed accounts receivable and accounts payable duties, including invoicing, researching chargebacks, discrepancies and reconciliations.
• Prepared and distributed payroll, reconciled account balances and financial documentation.

• Built a work team by hiring, training on the POS system and sales tactics, and managing eight sales associates, one team leader, and one assistant manager.
• Scheduled staff and led weekly store meetings.
• Completed profit and loss performance reports and troubleshot profit loss areas.
• Counted cash drawers, made bank deposits, monitored security, and handled incidents calmly and professionally.
• Implemented a new ordering procedure and identified unsatisfactory work habits to improve process effectiveness.
• Re-organized an unproductive store by establishing planograms, cleaning the environment, and making worksheets for employees; efforts increased sales, as store was more comfortable and easier to navigate.
• Corrected and educated staff to follow store policies and enable a safer environment for customers.

• Managed six employees in the Hardline department.
• Ordered merchandise for the Hardline department, working with over 50 percent of the store merchandise.
• Handled paperwork and vendor invoicing.
• Provided employee oversight, recruiting, training, and employee evaluations.
• Contributed to store’s development by orchestrating and teaching staff how to set up planograms and build gondola shelving.

• Managed staff of twelve sales associates, three assistant managers, and six kitchen employees.
• Responded to customer concerns with friendly and knowledgeable service.
• Investigated theft of $1,000 weekly; examined CCTV and within two months replaced employees who had been stealing ~$500 per week.
• Increased food sales 40% within two months by having employees moderate food availability and noting peak sales times.
• Hired, scheduled, trained, and evaluated personnel in sales, marketing, and POS system.
• Reordered inventory when it dropped below predetermined levels.
• Completed profit and loss performance reports.
• Facilitated weekly employee meetings.