Dena Newton

Answering multi phone lines with customers calling due to receiving a letter or being pulled over by the police. Working with the Illinois Insurance Verification System, by checking system, looking for proof of insurance for target date, look up information and explaining process with customer, Take payment over phone via Jet pay, Completing process correctly to ensure the customers status is current in order to meet guidelines for the program.

Reviewing and processing applications of Handicap Placards, by auditing each application to ensuring all needed information is correct. Completing applications in a timely matter to ensure Placards are sent to correct destination. Creating Go Back letters for unaccepted applications, processing replacement applications by replacing lost, missing or damaged placards. Assisting Supervisor with office work, helping co-workers. Completing special projects for Administration.

Invoicing all related projects to a set group of clients. Completing daily, weekly, monthly invoice drafts and pertaining SOW (statement of work) detail. Ensuring validity of all assigned client invoices including service revenue, shipping, printing, and material handling, completing any necessary backup reports. Completing and maintain all SmartSystem programs related to clients assigned including marking billed projects. Sending invoice and backup reports to client(s) via email programs. Assisting with month-end reporting, daily use of Net Suite deposit and cash application reports. Maintaining Invoice Register, Prepare and complete Dollar General/Family Dollar Rebate Reports.

Customer service, including special orders, mixing paint, helping to fulfill customer needs, answering and assisting employees with telephone calls, fax/scanning paperwork to main office and/or companies, tracking store inventory, ordering material, supplies, merchandise. Using point-of-sale at cash register, Eagle Browser System, oversee all staff and give direction, hiring and training new employees, stocking freight/merchandise, counting/balancing daily deposits, daily/weekly/monthly reports, using Outlook programs, completing staff schedules, completing daily opening and closing procedures.

Office Manager- Customer service, creating work orders, weekly/monthly reports, answering telephones calls, fax/scanning, tracking inventory, ordering material/supplies, quoting part(s) for customers, invoicing completed work orders, completing timesheets/payroll, creating work schedules, creating work orders to be completed, filing of all paperwork, using Microsoft Word, Microsoft Excel and Microsoft PowerPoint, QuickBooks, email program.

Collecting required information to process a LIHEAP application, entering applications into program on computer system, answering multiple telephone lines for customer service, scheduling client appointments, stocking and organizing office food pantry, ordering office supplies and commodities for office food pantry, giving out commodities and supplies to customers, using fax machine, copy machine, scanner to assist customer needed, using Microsoft Word, Microsoft Excel and Microsoft PowerPoint, Office 365 Email, Creating and preparing information about program updates and changes to be presented in/at office trainings..

Following a care plan set up by case manager for the client and completing tasks given. Recording and reporting daily information to case manager. Assisting with personal care such as bathing, dressing, daily routines. Provide routine house cleaning. Assist with meal preparation, completing laundry duties. Transport client to doctor's office, grocery store and other essential errands to meet client's needs. Assisting client with the self-administration of medications. Spending time with client to make them feel as comfortable as they can be in their home. Observing and reporting any changes in client's condition or client concerns to case manager.

Paraprofessional for special education and preschool for at risk children. One-on-one aide for children with Down syndrome, autism, and special needs. Using picture schedules, augmentative communication device and ABA (Applied Behavior Application). Working closely with teacher to ensure child was meeting their needs and goals. Assisted child daily with participating in centers throughout the classroom, lunch time, recess and starting and ending their day. Assisting and working in school office on days child was not present or when staff was needed. Office work included answering telephone calls, preparing curriculum for other teacher's classrooms. Supervised lunchroom and playground duties when needed. Ensured arrival and dismissal procedures needs were met.

Customer service by greeting and assisting each customer, scanning of items to be purchased, while being responsible for processing cash, debit, credit, and check transactions using the cash register with point-of-sale system. Keeping register area clean and free of potential hazards. Assisting fellow cashiers with bagging and handling big/heavy items. Being responsible for cash drawer and completing opening and closing duties.

Supervising cashiers at checkout registers, helping to assist cashiers with customer needs and questions, working with customer service desk by completing exchanges, returns, recalls, assisting all other customer needs. Scheduling break and lunches for front end associates, help to keep register area, front end checkouts clean and free of potential hazards. Ensuring cart corrals are full and available to customers. Completing accounting daily duties of closing money drawers to send to accounting office.

Responsible for everyday procedures of department, ensuring floors and department are free of potential hazards. Stocking and creating displays of merchandise, completing any price change, modular, display and reset changes. Ordering of merchandise, assisting, and giving direction of tasks needed to be completed to department associates. Scheduling of department staff and preparing and giving evaluations to each department associates.

Assisting Assistant Managers and Store Manager with customer service, telephone calls, daily procedures, walking through store to ensure floors and departments are free of potential hazards. Giving direction to associates of any floor and or department changes such display changes and merchandising. Supervising of unloading trucks properly and in a timely manner.