DENA OESTERWIND
NORTHVILLE
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
10
10
years of professional experience
Work History
Coordinator - Process Management
Nationwide Insurance Company
02.2022 - Current
- Coordinate all documents related to new matters, review and enter all information into Legal Files Case Management Program and forward the new matters to Managing Trial Attorneys across the Nation
- Ability to manage multiple programs at the same time while maintaining excellent customer service and continued to exceed performance goals
- Willingness & efficient to taking on new tasks
- Entered data, generated reports, and produced tracking documents.
- Provide feedback within team supervisors
- Communication both verbally and written with NW claims reps, litigation team, NTD MTA and staff
- Provide new ideas/concepts to peers and supervisors to help create efficiency and better productivity by creating/updating training materials for the CFU Unit
- Located and resolved problems with team production and performance to maintain consistent quality levels
- Monitored daily and weekly key performance indicators to maintain on-track status
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
Administrative /Billing Representative
Reynolds Water Conditioning
06.2020 - 02.2022
- Manage customer service center by handling all filing, faxes, expenses, billing summaries, customer calls, and many computer related tasks
- Maintain client base and handle sales and shipments to customers
- Help maintain a steady and productive customer support center with strong communication skills
- Reviewed and solved account and billing discrepancies
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Property Manager/ Chief Operating Officer
JMZ Management
04.2015 - 04.2020
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Provided exceptional customer service and consistently performed quality services.
- Increased repeat business through exceptional customer service and followups.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Maintained original leases and renewal documents in digital and hardcopy format for Property Management Office
- Communicated regularly with key on and off site tenant contacts to achieve satisfaction with facility and services
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Completed final move-out walk throughs with tenants to identify required repairs
- Cross-trained existing employees to maximize team agility and performance
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Education
Certification - Medical Assisting
Madonna University
Livonia, MIHigh School Diploma -
Livonia Churchill High School
01.2013
Skills
- Confidentiality Compliance Expertise
- Composed Under Pressure
- Organized and Productive Work Habits
- Effective Multitasking
- Positive Attitude
- Data Management
- Team Motivation Strategies
- Operational Management
- Records Administration
- Cross-Functional Team Collaboration
Timeline
Coordinator - Process Management
Nationwide Insurance Company
02.2022 - Current
Administrative /Billing Representative
Reynolds Water Conditioning
06.2020 - 02.2022
Property Manager/ Chief Operating Officer
JMZ Management
04.2015 - 04.2020
Certification - Medical Assisting
Madonna University
High School Diploma -
Livonia Churchill High School
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