Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dena Reed

Tower Hill

Summary

Dynamic General Site Manager with a proven track record at Travel Centers of America, excelling in labor management and site safety. Achieved significant project efficiency improvements through innovative technology integration and effective team leadership. Committed to fostering a safe work environment while maximizing profitability and enhancing customer service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

General Site Manager

Travel Centers of America
01.2013 - Current
  • Developed comprehensive risk mitigation plans for potential site-related hazards, minimizing disruptions to project timelines.
  • Streamlined administrative processes within the organization through the implementation of new software systems designed specifically for construction management use cases.
  • Incorporated cutting-edge construction technology into daily operations to increase efficiency and facilitate seamless collaboration among team members both on-site and off.
  • Improved project efficiency by streamlining communication channels and implementing time-saving management tools.
  • Maintained a safe working environment for all site personnel through strict adherence to safety policies, procedures, and industry best practices.
  • Implemented cost control measures across projects to maximize profitability without compromising on quality or safety standards.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Restaurant Co-Owner

Sportsman's Restaurant Ans Lounge
08.2008 - 08.2012
  • Maintained strict food safety and sanitation standards, consistently passing health inspections with excellent ratings.
  • Developed marketing strategies to attract new customers, increase brand visibility, and boost overall sales.
  • Streamlined operational processes for enhanced efficiency, reducing labor costs without sacrificing service quality or guest satisfaction.
  • Adapted menu offerings seasonally based on customer preferences and availability of fresh ingredients, resulting in dynamic menu options yearround.

Shift Lead

Pilot
08.2007 - 08.2008
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Catering Manager

Eagle Creek Resort and Conference Center
08.1999 - 08.2007
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.

Education

Associate of Science - Business Administration

Lake Land College
Mattoon, IL

Skills

  • Labor management
  • Health and safety compliance
  • Change order management
  • Environmental compliance
  • Workforce training
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Verbal and written communication
  • Team leadership
  • Site management
  • Site safety

Certification

Class A &B Operator UST

ServSafe Proctor

Manager Food Safety Certification

Allergen Certification

Timeline

General Site Manager

Travel Centers of America
01.2013 - Current

Restaurant Co-Owner

Sportsman's Restaurant Ans Lounge
08.2008 - 08.2012

Shift Lead

Pilot
08.2007 - 08.2008

Catering Manager

Eagle Creek Resort and Conference Center
08.1999 - 08.2007

Associate of Science - Business Administration

Lake Land College

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Dena Reed