Summary
Overview
Work History
Education
Skills
Timeline
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Dena Regan

Wenatchee

Summary

Dynamic and detail-oriented waitress with a proven track record at McGlinns Public House, excelling in guest relations and upselling techniques. Skilled in maintaining dining area standards and ensuring food safety, I thrive in fast-paced environments while delivering exceptional service and enhancing customer satisfaction.

I am a enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Waitress

McGlinns Public House
10.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Waitress

Rail Station
07.2021 - 01.2022
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Waitress

Bob’s Burgers and Brews
08.2019 - 07.2021
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Natural Resources Management

Wenatchee Valley College
Wenatchee, WA

Skills

  • Dining area maintenance
  • Guest relations
  • Food safety oversight
  • Plate presentation
  • Wine pairings
  • Attention to detail
  • Point of sale systems
  • Tableside service
  • Table setting arrangements

Timeline

Waitress

McGlinns Public House
10.2022 - Current

Waitress

Rail Station
07.2021 - 01.2022

Waitress

Bob’s Burgers and Brews
08.2019 - 07.2021

Natural Resources Management

Wenatchee Valley College

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Dena Regan