Dena Salas
Delray Beach,FL
Summary
ALF Core certified, Resident Relations Director with extensive experience in healthcare operations, sales and community management. Known for fostering welcoming communities through exceptional customer service and creative problem-solving. Committed to enhancing resident experiences and promoting community engagement through innovative solutions and strategic planning. Committed to increasing census and enhancing client retention by fostering a collaborative environment.
Overview
8
8
years of professional experience
Work History
Resident Relations Director
Allegro Fort Lauderdale
07.2023 - Current
- Played an intricate role in the Oct. 30,2023, opening of Allegro’s brand-new building.
- Continued communication with all department heads to keep updated about room status, turnover, residents moving in and out and changing care levels.
- Solely responsible for all move-in paperwork, collecting1823, setting up ACH, collecting payments after calculating incentives, and handling all related documentation.
- Work collaboratively with Sales team to strategically plan to grow census and meet goals.
- Superior documentation on Welcome Home CRM system.
- Serve as the main point of contact for residents and families regarding community concerns, billing issues, maintenance inquiries and dining.
- Create a positive first impression by preparing keys, welcome gifts, signage and updated handbooks. Set up meeting with ambassadors to help acclimate new residents to the community.
- Support residents and families when needing higher levels of care by facilitating transition and gaining support from family members and doctors.
- Monitor residents outside the community, including those in hospitals. Follow up on discharge.
- Responsible for all private parties in the community and guest suite reservations.
- Schedule and attend all assessment, meet families and residents and get pertinent information for move in.
Move in Coordinator
Abbey Delray South / LifeSpace Communities
07.2022 - 07.2023
- Organized the move-in process from the time of sale to the move-in day for new residents.
- Effective documentation for superb communication using Sherpa CRM.
- Supported Sales team on events and weekly sales call to plan and brainstorm to lock in prospects.
- Scheduled assessments and followed up on financial review.
- Scheduled and monitored apartment upgrades and refurbishments.
- Kept residents updated on progress and delays.
- Built relationships to ensure residents felt welcomed into the community and experienced a smooth move-in process.
- Delivered excellent customer service and stayed updated on incentives and CCRC agreements.
- Kept census updated daily and reported to department heads.
- Held weekly update meeting with sales department to manage apartment availability and discuss attrition.
Administrative Assistant
Abbey Delray/ Life Space Communities
02.2020 - 07.2022
- Responsible for AL/ MC neighborhood within CCRC Community. Reported directly to Executive Director and Administrator.
- Supported Independent Sales Counselors by touring prospects to show AL/MC for long term planning. Answered questions and followed up with Sales counselors to ensure prospects moved forward.
- Provided excellent customer service to all residents and families in AL and MC communities. Handled all resident and family member grievances. Followed up with department heads to make sure issues were resolved in a timely manner.
- Kept daily census and reported it to all department heads. Managed all move in paperwork including follow up on 1823 completion. Processed move outs and made sure rooms were turned over in a timely manner.
- Effectively used Sherpa CRM software and Point Click Care healthcare software.
- Main point of contact for nursing staff to report residents out to the hospital, reported falls and any resident change in condition.
- Attended weekly transition meetings to discuss resident's needs in the community, progress in rehab and possible need for higher level of care.
- Fostered a culture of mutual respect while managing staff in AL and MC. Strong ability to manage conflict resolution, corrective actions and attendance concerns.
- Welcomed all new staff and paired them for training. Worked closely with staffing manager to fill open positions and handled call offs.
- Handled all administrative work requested by ED, administrator, residents and family members.
- Completed all monthly LTC paperwork.
- Kept CEMP binder and other documents current and ready for state survey.
- Covered as Admissions Director for Health Center while current Director was on maturity leave, kept census above 95%.
HR Onboarding Specialist
Cross Country Healthcare
07.2017 - 02.2020
- Successfully made sure all travelers were onboarded in a timely manner to start travel assignments.
- Liaison between recruiters and compliance to ensure all nurses were ready to begin their assignments on time.
- Compiled list of requirements for individual assignments and collaborated with healthcare professionals to ensure timely completion.
- Set up all medical and fingerprint appointments.
- Interpreted and verified medical documents and results.
- Kept up to date with all state requirements for licensing.
- Conducted employment verifications and license verifications.
- Successfully managed a high volume of assignments, contributing to recruiters being awarded President's Club.
Skills
- Management/ Leadership
- Creative
- Problem solving
- Conflict resolution
- Sales
- Event planning
- Excellent documentation and communication
Timeline
Resident Relations Director
Allegro Fort Lauderdale
07.2023 - Current
Move in Coordinator
Abbey Delray South / LifeSpace Communities
07.2022 - 07.2023
Administrative Assistant
Abbey Delray/ Life Space Communities
02.2020 - 07.2022
HR Onboarding Specialist
Cross Country Healthcare
07.2017 - 02.2020
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