Dena Yaacoubian
Tujunga,CA
Summary
Dynamic professional with extensive experience at Starbucks, excelling in team building and customer service. Proven leadership in enhancing operational efficiency and motivating staff. Adept at inventory control and fostering strong client relations, ensuring compliance and satisfaction. Committed to delivering exceptional results and driving continuous improvement in customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor/Shift Lead
Starbucks
08.2023 - Current
- Executing store operations during scheduled shifts, including opening and closing duties
- Delegating tasks
- Organizing breaks and lunches
- Educating customers on the menu, making recommendations, and up-selling special items
- Inventory management
- Maintaining supplies, food and pastries
- Equipment maintenance and calling for repairs
- Following Starbucks policies and procedures for cash handling, safety and security
- Recognizing changes in partners morale and performance and maintaining a calm demeanor during busy periods
- Collaborating with the sore manager, setting priorities, inspiring and motivating the team, and seeing challenges as opportunities for improvement
Barista
Starbucks
01.2020 - 08.2023
- Greeting customers, taking orders, and answering questions about menu items
- Making and serving hot and cold drinks, such as coffee, tea and specialty drinks
- Preparing and serving food items, such as breakfast sandwiches and pastries
- Cleaning and sanitizing work areas, equipment, utensils and dishes
- Stocking and replenishing supplies, such as paper products and beverage preparation items
- Handling cash and credit card transactions as well as app orders
Reception
Healthy Smiles
05.2019 - 11.2019
- Scheduling and Confirming Appointments
- Processing customer payments-Electronic/COD
- Generated new patient welcome emails
- Confirmation of patient insurance eligibility
- Auditing patient charts
Personal Assistant/Receptionist Coordinator
Beyond Image Graphics
01.2017 - 01.2018
- Handled large volume of phone calls
- Following up with clients on completion of graphics and arranging pick ups
- Ordering materials
- Processing invoices
- Ordered company supplies
Accounting/Bookkeeping
Keeble & Shuchat
01.2011 - 01.2016
- Prepared cash and checks for bank deposits
- Verified tax reports for accuracy
- Maintained and distributed money to cash registers
- Contacted clients on past due accounts to collect payments
- Generated invoices to send to customers
- Entered invoicing information into company database
Education
Esthetician Certification -
International School of Beauty Arts And Sciences
Glendale, CA08-2023
Some College (No Degree) -
Canada College
High School -
Menlo-Atherton High School
Atherton, CASkills
- Team building/training
- Staff Development
- Client/Business Relations
- Leadership
- Coaching
- Interpersonal skills
- Records and Data Management
- Report generation
- Time management
- Customer service
- Regulatory compliance
- Inventory control
- Active listening
- Detail-oriented
- Problem solving
- Communication
Certification
- Esthetics
Languages
Arabic
Limited
Armenian
Limited
Timeline
Supervisor/Shift Lead
Starbucks
08.2023 - Current
Barista
Starbucks
01.2020 - 08.2023
Reception
Healthy Smiles
05.2019 - 11.2019
Personal Assistant/Receptionist Coordinator
Beyond Image Graphics
01.2017 - 01.2018
Accounting/Bookkeeping
Keeble & Shuchat
01.2011 - 01.2016
Esthetician Certification -
International School of Beauty Arts And Sciences
Some College (No Degree) -
Canada College
High School -
Menlo-Atherton High School
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