Dena Sauer

• Acted as primary liaison between Product, Engineering, and GTM orgs, ensuring product roadmap reflected customer needs.
• Wrote SQL queries in Snowflake daily to troubleshoot client issues, analyze adoption trends, and provide data-driven recommendations to Product.
• Created and maintained internal knowledge base and technical documentation
• Supported launch of major features, collaborating on requirements gathering, UAT, and enablement.
• Established structured feedback loops from Customer Success into Product, directly influencing roadmap prioritization.

• Managed a team of 10+ CSMs, driving retention and growth across a portfolio of 100+ e-commerce brands.
• Built team playbooks, performance metrics, and enablement strategies that scaled operations during company hypergrowth.
• Partnered with Product to relay customer feedback

- Recruited, managed and developed publisher relationships on behalf of advertisers in the travel and finance verticals
- Lead optimization efforts with publishers including commission adjustments and paid media campaigns from coordination to execution
- Evaluated client goals and budget to develop strategy to optimize performance while respecting resources
- Assisted in building and presenting the advertiser strategy presentations and quarterly business reviews of results
- Worked closely with the Account Manager and Account Representative to address all client needs and provide technical and administrative support