Summary
Overview
Work History
Education
Skills
References
Timeline
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Dena Sawransky

Coeur D'Alene,ID

Summary

Compassionate, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable professional with experience in dynamic, high-performance environments. Skilled in problem solving, excellent customer service, and working under pressure.

Overview

3
3
years of professional experience

Work History

Sales Associate/Cashier

Black Sheep Sporting Goods
09.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Used POS system to process sales, returns, and gift card activations.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Balanced and organized cash register by handling cash, and counting change.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Learned duties for various positions and provided backup at key times.
  • Compiled orders, created purchase orders for new inventory as well as getting received orders checked in, priced and distributed to correct departments for sale.
  • Took lead in overseeing multiple departments during our busier seasons.

Real Estate Agent/Assistant

Corcoran Reverie
01.2022 - 08.2022
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Implemented strategies to optimize successful closing of real estate transactions.
  • Coordinated leads management with BoomTown CRM software to improve efficiency with prioritized prospects.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Developed and deployed marketing collateral to promote properties and drive sales.

Customer Service

Legendary Marina Dispatch Office/ShipsStore
08.2021 - 03.2022
  • Perform opening and closing procedures (counting drawers, creating deposits, cleaning any necessary areas and opening/locking up.) Maintain the sales floor, make sure it’s stocked and in order, assisting in inventory logging.
  • Work as a team with co-workers/management to provide excellent customer service.
  • Maintaining online launch schedules and daily reports.
  • Monitor fuel and sales and deliveries with daily spreadsheets.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Addressed potential cancellations and offered catered solutions to retain accounts.

Sales Associate

The UPS Store
01.2021 - 08.2021
  • Perform opening and closing procedures (counting drawers, creating deposits, cleaning any necessary areas and opening/locking up.) Maintain the sales floor, make sure it’s stocked and in order.
  • Work as a team with co-workers to provide excellent customer service.
  • Assist customers with all needs - retrieving mail from boxes, placing orders, carrying oversize boxes to their vehicles.
  • Cashier services as well as packaging and print jobs/submitting print orders and Amazon returns.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Correctional Officer

Okaloosa Correctional Institution
07.2020 - 01.2021
  • Work as a team with fellow officers to protect the community, officers and inmates.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

High School Diploma -

Hazelton High School
Hazelton, PA

Associates Degree in Liberal Arts -

SUNY Orange
Middletown, NY
12.2012

Skills

  • Payment Processing
  • Reliable and Punctual
  • Relationship Building
  • Teamwork and Collaboration
  • Inventory Control
  • Problem-Solving Skills
  • Excellent People Skills
  • Adapt to Diverse Groups
  • Professional Demeanor
  • Meeting Deadlines
  • Verbal/Written Communication

References

Provided upon request.

Timeline

Sales Associate/Cashier

Black Sheep Sporting Goods
09.2022 - Current

Real Estate Agent/Assistant

Corcoran Reverie
01.2022 - 08.2022

Customer Service

Legendary Marina Dispatch Office/ShipsStore
08.2021 - 03.2022

Sales Associate

The UPS Store
01.2021 - 08.2021

Correctional Officer

Okaloosa Correctional Institution
07.2020 - 01.2021

High School Diploma -

Hazelton High School

Associates Degree in Liberal Arts -

SUNY Orange

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Dena Sawransky