DENA SCHAECH
Evansville,IN
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Methodical roles that provides administrative and clerical support to medical staff. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Passionate Nurse with demonstrated experience in hospital settings. Proven ability to build strong relationships with patients and families while providing compassionate care. Offers strong task prioritization and organizational skills.
Overview
23
23
years of professional experience
Work History
Quality Remote Nurse Lead
Inovalon Inc
01.2013 - 06.2023
- Remotely from Indiana
- Communicating strategic plans, goals, objectives, assignments, and actionable events to the team; including deadlines and timeframes for completion as well as distributing the workload (i.e., planning performance), monitoring the status of work and identifying and solving problems (i.e., monitoring performance), coaching the team in problem-solving methods, work methods, and in consensus-building activities, and training or arranging for the training of team members in skills, methods, and techniques necessary for completing individual and team tasks (i.e., developing performance), making recommendations for performance appraisals (i.e., rating performance); and making recommendations to the supervisor for team and individual recognition (i.e., rewarding performance)
- Projects include Risk adjustment, HEDIS and CRG’s with ICD 10 coding.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Quality Nurse Manager
Inovalon, Inc
01.2010 - 01.2013
- Promoting quality achievement and performance improvement throughout the organization, develop, implement, communicate, and maintain a Quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements
- Supervised, directed, and motivated high-quality performance from staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities forstaff to share ideas and concerns.
- Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary
- Supervising technical staff in carrying out tests and checks, writing technical and management systems reports
- Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures
- Persuading reluctant staff to change their way of working to incorporate quality methods, formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to quality
- Defining quality procedures in conjunction with operating staff, liaising with customers’ auditors and ensuring the execution of corrective action and compliance with specifications
- Monitoring performance by gathering relevant data and producing statistical reports, organize and manage quality assurance function in close co-operation with the staff and with the Company’s Management team
- Identifying relevant quality-related training needs and delivering training
- Collating and analyzing performance data and charts against defined parameters.
Quality Audit Lead
MedAssurant
06.2009 - 01.2010
- Coordinated and supported auditing of data related to Risk Adjustment processes.
- Managed continuity and successful delivery of functional services to users throughout organization.
- Managed quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) and other government agencies.
- Prepared working papers, reports and supporting documentation for audit findings.
- Developed and maintained strong relationships with audit customers.
Quality Preceptor Lead
MedAssurant
03.2009 - 06.2009
- Adapted procedures to mitigate issues and improve deficiencies.
- Performed testing to assess understanding, effectiveness, and alignment with designed purpose and adaptations for other purposes.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
Quality Nurse Lead
MedAssurant
06.2008 - 03.2009
- Communicating strategic plans, goals, objectives, assignments, and actionable events to the team; including deadlines and timeframes for completion as well as distributing the workload (i.e., planning performance), monitoring the status of work and identifying and solving problems (i.e., monitoring performance), Coaching the team in problem-solving methods, work methods, and in consensus-building activities, and training or arranging for the training of team members in skills, methods, and techniques necessary for completing individual and team tasks (i.e., developing performance), making recommendations for performance appraisals (i.e., rating performance); and making recommendations to the supervisor for team and individual recognition (i.e., rewarding performance). Projects include Risk adjustment, HEDIS and CRG’s with ICD 9/10 coding.
Quality Certified Data Review Consultant
MedAssurant
01.2008 - 06.2008
- Reviews medical records for opportunities with complete and accurate documentation and coding
- Maintains current subject matter expertise by attending professional meetings, seminars, and related continuing education events.
- Collected, arranged, and input information into database system.
- Collaborates with internal teams to assure client / project-specific goals are met.
Anesthesia Nurse Manager
Bloomington Hospital
01.2005 - 01.2007
- Prepared and set up equipment for Anesthesia procedures
- Assists Anesthesiologist with monitoring, induction, and intubation of patients
- Ordered anesthesia supplies and equipment, and ensures the workroom, carts, and outreach areas are well stocked
- Oriented, taught, and overseen students and volunteers in the operating room and anesthesia workroom
- Performed cell saving and intra operating room blood salvage, assists in placement of intravenous infusion lines and invasive pressure monitoring devices and lines
- Management of sale representatives from medical supply companies and clients to negotiate supplies and medical contracts
- Scheduling of physicians and anesthesia assistants, management of staff, day to day operations, training of equipment to staff and physicians.
OB Staff Nurse
Bloomington Hospital of OC
01.2001 - 12.2007
- Evaluates OB/GYN patients and plans, implements and documents nursing care
- Assists physicians during examinations and procedures
- Provides comprehensive, family centered nursing care to mothers and babies during antepartum, intrapartum, and postpartum periods
- Familiar with standard concepts, practices, and procedures within this field
- Relies on experience and judgment to plan and accomplish goals
- Performed a variety of tasks
- A wide degree of creativity and latitude
- Performed Lamaze classes, initial care of OB patients
- Floated to Med Surg units.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Implemented medication and IV administration, catheter insertion, and airway management.
Ortho/Neuro Nurse
Bloomington Hospital
01.2000 - 01.2001
- Followed professional nursing principles, practices, concepts, and procedures as applied to the care of the patient
- Records patients' medical history and symptoms help perform diagnostic tests and analyze results, operate medical equipment, administer treatment and medications, and help with patient follow-up and rehabilitation
- Established care plans or contributed to an existing plan
- Performed activities, such as administering medication, including careful checking of dosages and avoiding interactions; starting, maintaining, and discontinuing intravenous (IV) lines for fluid, medication, blood, and blood products; administering therapies and treatments; observing the patient and recording those observations; and consulting with physicians and other healthcare clinicians
- Teach patients and their families how to manage their illnesses or injuries, explain post-treatment and home care needs; diet, nutrition, and exercise programs; and self-administration of medication and therapy.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
Education
Licensed Practical Nurse -
Ivy Tech of Bloomington
Bloomington, IN2000
Skills
- Office Management
- Teambuilding & Supervision
- Staff Development & Training
- Policies & Procedures Development
- Report & Document Preparation
- Spreadsheet & Database Creation
- Meeting Planning
- ICD 9/10 coding
- Medical Records Review
- Personal Interviews
- Training Materials
- Data Abstraction
- Medical Abstraction
- CMS Guidelines
- Leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14-80 staff members.
- Achieved 99% by completing Risk Adjustment Medical Records with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Quality Remote Nurse Lead
Inovalon Inc
01.2013 - 06.2023
Quality Nurse Manager
Inovalon, Inc
01.2010 - 01.2013
Quality Audit Lead
MedAssurant
06.2009 - 01.2010
Quality Preceptor Lead
MedAssurant
03.2009 - 06.2009
Quality Nurse Lead
MedAssurant
06.2008 - 03.2009
Quality Certified Data Review Consultant
MedAssurant
01.2008 - 06.2008
Anesthesia Nurse Manager
Bloomington Hospital
01.2005 - 01.2007
OB Staff Nurse
Bloomington Hospital of OC
01.2001 - 12.2007
Ortho/Neuro Nurse
Bloomington Hospital
01.2000 - 01.2001
Licensed Practical Nurse -
Ivy Tech of Bloomington