Dena Scott
Aubrey,TX
Summary
Proven track record in enhancing operational efficiency and fostering client relationships at CGI Federal. Skilled in data entry and team collaboration, demonstrated through meticulous record-keeping and proactive teamwork. Excelled in administrative support, significantly improving adjudication process flow and client satisfaction.
Overview
6
6
years of professional experience
Work History
Adjudication Administrators Assistant
CGI Federal
07.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Maintain Adjudication Schedules.
- Photocopy cases for Adjudication Manager and Supervisors.
- Record all completed training for passport specialist/supervisory.
- Maintain Adjudication Sign In Sheets.
- Assist with organizing online training.
- Generate reports at scheduled intervals: daily, weekly, bi-weekly, etc.. including ATS Audit Reports, Error Rates Reports.
- Generate Age Analysis Report.
- Update Projected and Actual Overtime in the Overtime Log from the Overtime Binder.
- Update and distribute Adjudication Schedules.
- Assist with data entry and mailing.
- Ship undeliverable over 90 days, damaged and mutilated products.
Administrative Assistant
Synexus
10.2020 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Performed clerical duties as Administrative Assistant to my supervisor.
- Keep informed by reviewing and analyzing specials reports, summarizing information, and identifying problems.
- Type memos, correspondences, for supervisor and other documents.
Lead Teacher
Creme De La Creme Center of Excellence
08.2019 - 10.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Lead Teacher
KinderCare Learning Centers
08.2018 - 05.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ07.2024
Associate of Science - Business Management
University of Phoenix
Tempe, AZ07.2022
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Data Entry
- Workload Management
- Relationship Building
- Administrative duties
Timeline
Adjudication Administrators Assistant
CGI Federal
07.2022 - Current
Administrative Assistant
Synexus
10.2020 - 07.2022
Lead Teacher
Creme De La Creme Center of Excellence
08.2019 - 10.2020
Lead Teacher
KinderCare Learning Centers
08.2018 - 05.2019
Bachelor of Science -
University of Phoenix
Associate of Science - Business Management
University of Phoenix