Dena Smiley Fortepiani
San Antonio,TX
Summary
Dynamic professional with expertise in customer service and problem-solving, honed at Myron's Prime Steakhouse, which is a fine dining establishment. Proven ability to enhance guest experiences through menu item recommendations and high-volume dining management. Proficient in Spanish, adept at food spoilage prevention, and committed to delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Waiter's Assistant and Hostess
Myrons Prime Steakhouse
08.2021 - Current
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Greeted customers and provided menus upon arrival to dining room.
- Engaged in suggestive selling and other sales techniques.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Showed high-level understanding of fine dining standards and practices.
Dog Sitter
Rover.com
01.2020 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Managed pet safety and wellness in owners' absence
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Gave medication to pets following guidelines from owners.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Barista
Dutch Bros
12.2024 - 09.2025
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
International School of The Americas
San Antonio, TX05.2023
Bachelor of Management - Business Management
University of The Incarnate Word
San Antonio, TX05-2028
Skills
- Menu item recommendation
- Food spoilage prevention
- High volume dining
- Food inspection
- Daily specials memorization
- Customer service
- Problem-solving
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Barista
Dutch Bros
12.2024 - 09.2025
Waiter's Assistant and Hostess
Myrons Prime Steakhouse
08.2021 - Current
Dog Sitter
Rover.com
01.2020 - Current
High School Diploma -
International School of The Americas
Bachelor of Management - Business Management
University of The Incarnate Word