Dena Van Atta
Louisville,KY
Summary
Senior Client Executive with over 22 years of professional experience, specializing in account management, business development and consultative sales. Adept at collaborating with C-level executives and cross functional teams to develop long term strategies and partnerships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Client Executive
Humana, Inc.
05.2012 - 01.2024
- Achieved YoY revenue growth by effectively evaluating, managing and expanding employee benefits for large clients
- Develop and maintain strong relationships with key clients and agents
- Conduct regular meetings and presentations with clients to provide updates on account status, address any concerns or issues and present new ideas or solutions
- Spearheaded cross-functional collaboration, resulting in an increase in upselling additional benefits that matched clients' strategic needs
- Consistently surpassed growth and retention targets, earning membership in the President's Council/Club for three consecutive years.
Total Health Consultant
Humana, Inc.
05.2012 - 05.2014
- Drove adoption of Total Health, leading to a 20% increase in client participation within the first year
- Developed and executed customized wellbeing strategies in alignment with clients' culture and strategic objectives, resulting in a 40% improvement in overall employee health metrics
- Secured the top position for selling and renewing the most clients during the inaugural year of the Total Health concept.
Account Executive/Carrier Relations Manager
BB&T Insurance Services
10.2005 - 05.2012
- Formulated and executed client strategies, contributing to overall client satisfaction
- Managed service teams and orchestrated client seminars, leading to improvement in client education and engagement
- Managed carrier partnerships and promoted team sales goals, fostering stronger carrier partnerships and enhancing client benefit program offerings.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Account Executive
Humana, Inc.
10.2003 - 10.2005
- Successfully retained and managed benefits for large employers (51+), achieving a high client retention rate
- Expanded business lines, contributing to an increase in overall account revenue
- Managed large employers (51+) and successfully introduced new lines of coverage, resulting in a 20% revenue boost.
Account Executive
UnitedHealthcare
05.2002 - 10.2003
- Successfully retained and managed benefits for large employers (51+), achieving a high client retention rate
- Expanded business lines, contributing to an increase in overall account revenue
- Managed large employers (51+) and successfully introduced new lines of coverage, resulting in a 20% revenue boost.
Marketing Assistant
UnitedHealthcare
10.2001 - 05.2002
- Streamlined the sales quote process, reducing quote turnaround time and improving overall sales team efficiency.
Education
BBA, Major in Marketing (Magna Cum Laude) -
McKendree College
Jefferson Community College
Skills
- Strategic Account Management
- High-Impact Sales Strategies
- ASO and FI Proficiency
- Cultivating Customer Partnerships
- Leadership and Training Excellence
- Consultative and Analytical Approach
- Effective Communication Skills
- Collaborative Team Leadership
- Meeting Facilitation
- Data-Driven Decision-Making
Certification
Kentucky-Life and Health License
Accomplishments
Humana President's Club-Exceeding Goals multiple years
Volunteer Leadership Roles
- PTSA President at Jefferson County Traditional Middle School, 2021-2023
- Project leader for QPR (Suicide Prevention Technique), Training over 2,200 people in the Louisville community
- Committee Chair for Mayor's Healthy Hometown/Worksite Wellness Monthly Conversation
- Board Member at Audubon Traditional Elementary PTA
- Advocate and passionate contributor to addressing Addiction in the Workplace and Opioid Addiction strategy for the City of Louisville, Kentucky
- Past President and current member of the Greater Louisville Association of Health Underwriters (GLAHU)
Professional References
- Marisa Tichenor, Director of Client Management, Humana, 502-472-0172, mtichenor@humana.com
- Cheri Glass, System- VP Employee Experience, Baptist Health, 502-777-7530, Cheri.glass@bhsi.com
- Deborah Woodward, Client Executive, Foundation Risk Partners, 502-439-3559, DWoodward@foundationrp.com
- Brent Conner, Jefferson County Traditional Middle School Principal, 502-724-4205, Brent.conner@jefferson.kyschools.us
Professional License
Kentucky-Agent for Life and Medical
Timeline
Sr. Client Executive
Humana, Inc.
05.2012 - 01.2024
Total Health Consultant
Humana, Inc.
05.2012 - 05.2014
Account Executive/Carrier Relations Manager
BB&T Insurance Services
10.2005 - 05.2012
Account Executive
Humana, Inc.
10.2003 - 10.2005
Account Executive
UnitedHealthcare
05.2002 - 10.2003
Marketing Assistant
UnitedHealthcare
10.2001 - 05.2002
BBA, Major in Marketing (Magna Cum Laude) -
McKendree College
Jefferson Community College