Dena Visco

Ellenwood,GA

Summary

Energetic employee with a background in high-volume work environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Committed to enhancing customer satisfaction and dining experiences.

Overview

years of professional experience

Work History

Server / Dining Lead

OMG thats good

Atlanta, GA

09.2024 - Current

Assist management in inventory tracking, ordering supplies, and managing reservations.
Ensure that all team members adhere to established service standards
Perform opening and closing duties, including setting up dining areas, cleaning, and ensuring all items are stocked and ready for service.
Train new employees on company policies, menu items, and proper dining etiquette

Sales Floor Manager

MERCH7

Atlanta, GA

10.2022 - 10.2024

Supervise and motivate the sales team to meet or exceed sales and performance goals
Assign tasks, set priorities, and ensure team members are following proper procedures.
Participate in store meetings to discuss performance, goals, and upcoming initiatives.
Perform regular stock checks and assist with inventory management
Create a welcoming and engaging environment for customers on the sales floor.
Resolve customer complaints or issues in a professional and timely manner, ensuring customer satisfaction.

Warehouse Specialist

DHL Supply Chain

Union City, GA

09.2019 - 05.2021

Efficiently receive, inspect, and store incoming goods, ensuring inventory accuracy.
Assist with loading and unloading deliveries, ensuring timely processing of orders.
Maintain a clean, organized, and safe work environment, adhering to safety guidelines
Communicate effectively with other departments to ensure seamless operations

Server Trainer/Front Desk

willow gardens

South Hill, WA

04.2016 - 06.2019

Trained and mentored new and existing staff on company policies
Educated servers on new menu items, ingredients, and special promotions
Addressed customer complaints and concerns in a professional manner, ensuring a positive dining experience and maintaining customer loyalty.
Collaborated with management to ensure that all staff were consistently meeting operational standards.

Education

High School Diploma -

Puyallup High School

Puyallup, WA

06-2018

Skills

Shift management
Food safety
Team collaboration
Memory retention
Order delivery practices

Food inspection
Food running
Customer service
Team leadership
Time management

Timeline