Dena Watts
Sunrise,FL
Summary
At Salt the Spa, I leveraged my expertise in microdermabrasion and exceptional customer service to significantly enhance client retention rates. Skilled in both advanced facial techniques, waxing, peels, acne treatment and fostering client relationships, I successfully developed personalized skincare plans, contributing to a noticeable improvement in client satisfaction and spa revenue.
Overview
7
7
years of professional experience
Work History
Esthetician
Salt the Spa
01.2018 - 01.2025
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed body wrap application, and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Educated patients on treatment options.
- Provided clients with knowledge of all cosmetic services being provided.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Education
Full Specialist - Cosmetology
Atlantic Technical College
Pompano Beach, FL09-1998
Skills
- Customer service
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Customized skincare plans
- Microdermabrasion expertise
- Advanced facial techniques
- Waxing and threading
Timeline
Esthetician
Salt the Spa
01.2018 - 01.2025
Full Specialist - Cosmetology
Atlantic Technical College
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