Dena Wiberg
Reno,NV
Summary
Experienced Tax Professional with over 20 years in tax preparation and client consultation. Specializes in resolving complex issues and ensuring regulatory compliance. Skilled in enhancing client satisfaction through effective communication and problem-solving. Results-driven Office Manager with a background in optimizing operations, budgeting, and inventory management to boost office performance and client relations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Tax Professional
H&R Block
Reno, NV
12.2005 - Current
- Reviewed and prepared individual and business tax returns for accuracy.
- Consulted clients to collect financial information and address inquiries.
- Educated clients on tax regulations and deductions to enhance benefits.
- Assisted in resolving IRS inquiries and client issues promptly.
- Cultivated strong client relationships through dedicated customer service.
- Responded to state and federal tax notices with written responses or amendments.
Office Manager
Absolute Graphix
Reno, NV
09.2016 - 02.2023
- Managed daily office operations and maintained office supplies for efficiency.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Assisted in budgeting processes and tracked office expenses effectively.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Ensured compliance with health and safety regulations in the workplace.
Education
Some College (No Degree) - Bookkeeping / Accounting
TMCC
Reno, NVSkills
- Tax planning
- Tax compliance
- Tax planning
- Client representation
- Financial analysis
- Client consultation
- Customer relationship management
- Customer relationship management
Languages
Spanish
Professional
Certification
- Certified Accepting Agent
Accomplishments
- Top Performer 2022, 2023
- Henry Block Service Excellence Award 2026
Timeline
Office Manager
Absolute Graphix
09.2016 - 02.2023
Tax Professional
H&R Block
12.2005 - Current
Some College (No Degree) - Bookkeeping / Accounting
TMCC