Dena C Epps
Borger,TX
Summary
Dynamic and compassionate caregiver with extensive experience at Guardians of Angels, skilled in medication administration and patient care. Proven ability to enhance client satisfaction through effective communication and personalized care plans. Detail-oriented and punctual, I foster teamwork and ensure safety standards while promoting independence for clients.
Overview
25
25
years of professional experience
Work History
In Home Caregiver
Guardians of Angels
Borger, TX
07.2023 - Current
- Provided compassionate assistance with daily living activities, enhancing clients' quality of life.
- Administered medications and monitored health conditions to ensure client safety and well-being.
- Developed personalized care plans in collaboration with healthcare professionals for optimal support.
- Facilitated communication between clients, families, and medical staff to address concerns and needs.
- Assisted clients with mobility challenges, promoting independence while ensuring safety standards were met.
- Trained new caregivers on best practices for patient care and safety protocols to enhance team effectiveness.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Team Lead/ Baker
United Supermarkets
Borger, TX
03.2022 - 04.2025
- Led team in achieving operational goals, ensuring adherence to company standards and policies.
- Mentored staff on best practices, enhancing team productivity and performance.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Developed training programs for new hires, fostering a culture of continuous improvement.
- Implemented customer service initiatives, enhancing overall shopping experience and satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
Floral Designer
Stillwater Studios
Borger, TX
05.2019 - 04.2022
- Designed custom floral arrangements for weddings, corporate events, and special occasions.
- Collaborated with clients to determine design preferences and budget constraints.
- Managed inventory and ordered flowers and supplies to ensure operational efficiency.
- Trained junior designers on floral techniques and customer service standards.
- Developed creative concepts for seasonal displays to enhance studio aesthetics.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Mail Carrier
USPS
Pampa, TX
06.2001 - 07.2006
- Delivered mail and packages accurately within designated routes, ensuring timely service.
- Managed daily distribution tasks, adapting to weather conditions and traffic challenges.
- Maintained vehicle safety and cleanliness, conducting routine maintenance checks.
- Assisted in training new employees on delivery protocols and route navigation.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Collaborated with team members to optimize delivery efficiency and address operational issues.
- Implemented best practices for sorting mail, improving workflow efficiency during peak periods.
- Ensured compliance with USPS regulations and safety standards throughout daily operations.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Education
GED -
Borger High School
Borger, TXSkills
- Cooking
- Cleaning and sanitizing
- Compassionate caregiving
- First aid and safety
- Client confidentiality
- Patient care
- Mobility support
- Client documentation
- Medication administration
- Lifting techniques
- Safety procedures
- Customer service
- Detail oriented
- Punctual
Timeline
In Home Caregiver
Guardians of Angels
07.2023 - Current
Team Lead/ Baker
United Supermarkets
03.2022 - 04.2025
Floral Designer
Stillwater Studios
05.2019 - 04.2022
Mail Carrier
USPS
06.2001 - 07.2006
GED -
Borger High School