Denae Duncan
Miramar,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Seminole Support Services
Hollywood, FL
10.2022 - Current
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Warehouse Associate
Amazon
Opa-locka, FL
10.2021 - 10.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
Sales Associate
Lowe's Home Improvement
Pembroke Pines, FL
11.2020 - 04.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Representative
Inktel Contact Center Solutions
Miramar, FL
08.2018 - 06.2020
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Walmart
Miramar, FL
07.2015 - 07.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Diploma - Medical Assisting
Concorde Career College
Hollywood, FL 01.2017 - 05.2018
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative
Seminole Support Services
10.2022 - Current
Warehouse Associate
Amazon
10.2021 - 10.2022
Sales Associate
Lowe's Home Improvement
11.2020 - 04.2022
Customer Service Representative
Inktel Contact Center Solutions
08.2018 - 06.2020
Diploma - Medical Assisting
Concorde Career College
01.2017 - 05.2018
Sales Associate
Walmart
07.2015 - 07.2018
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