DeNae Harvey
Reseda,CA
Summary
Dynamic professional with a proven track record at ServiceMaster, excelling in safety compliance and inventory management. Recognized for enhancing workflow through critical thinking and problem-solving skills. Adept at multitasking and delivering exceptional customer service, ensuring operational efficiency and team collaboration in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Contractor
ServiceMaster
10.2024 - 01.2025
- Implemented safety protocols to ensure compliance with industry standards.
- Operated cleaning equipment efficiently for optimal performance and quality.
- Maintained inventory levels of cleaning supplies to support operational needs.
- Collaborated with team members to enhance workflow and service delivery.
Line Lead
Neighbors Cookies
01.2023 - 09.2023
- Supervised daily production operations to ensure quality and efficiency.
- Trained and mentored new team members on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow and reduce downtime.
- Coordinated with management to manage inventory levels and optimize supply chain logistics.
Caregiver
Care.com Inc
07.2011 - 12.2011
- Assisted customers with product inquiries and transactions in a fast-paced retail environment.
- Maintained inventory accuracy by restocking shelves and organizing merchandise displays.
- Operated cash register efficiently, managing cash handling and processing various payment methods.
- Collaborated with team members to ensure store cleanliness and adherence to safety standards.
- Supported promotional activities by setting up displays and distributing marketing materials effectively.
- Handled customer complaints professionally, ensuring satisfaction and retention through effective resolution strategies.
- Conducted regular price checks to maintain accurate pricing and enhance customer trust.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Bonus Store Assistant Manager
Circle K Corp
09.2013 - 04.2015
- Assisted customers with product inquiries and transactions in a fast-paced retail environment.
- Maintained inventory accuracy by restocking shelves and organizing merchandise displays.
- Operated cash register efficiently, managing cash handling and processing various payment methods.
- Collaborated with team members to ensure store cleanliness and adherence to safety standards.
- Supported promotional activities by setting up displays and distributing marketing materials effectively.
- Handled customer complaints professionally, ensuring satisfaction and retention through effective resolution strategies.
- Conducted regular price checks to maintain accurate pricing and enhance customer trust.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Lead Team Member
Whataburger
04.2009 - 01.2010
- Supervised daily operations to ensure high-quality customer service and satisfaction.
- Trained and mentored team members on best practices and efficient service techniques.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Coordinated with management to streamline workflows and enhance operational efficiency.
- Assisted in creating a positive work environment through team-building initiatives.
Server
Bbq West
03.2007 - 12.2008
- Provided exceptional customer service, ensuring satisfaction through attentive and friendly interactions.
- Managed order accuracy by efficiently processing requests and coordinating with kitchen staff.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Supported team members during peak hours, fostering a collaborative work environment.
Education
GED -
West Ouachita High School
Katyville, LA04.2009
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Supply management
- Conflict resolution
- Decision-making
- Multitasking and organization
- Adaptability and flexibility
- Troubleshooting and diagnosis
- Power and hand tool operation
- Critical thinking
- Customer support
Timeline
Contractor
ServiceMaster
10.2024 - 01.2025
Line Lead
Neighbors Cookies
01.2023 - 09.2023
Bonus Store Assistant Manager
Circle K Corp
09.2013 - 04.2015
Caregiver
Care.com Inc
07.2011 - 12.2011
Lead Team Member
Whataburger
04.2009 - 01.2010
Server
Bbq West
03.2007 - 12.2008
GED -
West Ouachita High School