Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Denae Landry

Lafayette,Louisiana

Summary

Versatile Provider Relations Scientist committed to maintaining high customer satisfaction by providing friendly, fast service for all needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scientist

Tides Medical
07.2021 - Current
  • Simultaneously managed several complex projects, meeting all pertinent milestones.
  • Stayed in compliance with all FDA, HIPPA and Quality Assurance Regulations.
  • Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
  • Maintained accurate records of all methods and research conducted and wrote in-depth medical reports.
  • Assessed impact of union proposals on company or government operations.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
  • Developed, reviewed and prepared provider education material, increasing efficiencies in processes by 85%.
  • Initiated physician and hospital orientations to support ongoing education of health care provider community.
  • Contributed to and enhanced audit processes to maximize quality management standards.
  • Answered provider inquiries via email, telephone and written correspondence.
  • Increased provider satisfaction scores by 80% by collecting and credentialing demographic updates, investigating claims and inquiries and overseeing network integrity.

Processing Technician Lead

Tides Medical
12.2020 - 07.2021
  • Reviews products, processes and systems on ongoing basis to determine where improvements can be made.
  • Assists in day-to-day oversight of product manufacturing processes to ensure quality.
  • Managed over 10 Processing Technicians in day to day scheduled tasks.
  • Performs training related activities, including but not limited to: creating training modules, monitoring training activities to ensure timely completion, and reviewing documentation for accuracy.
  • Complied with safety rules and standards to maximize efficiencies while reducing accidents.
  • Provides back-up support to standard Quality Management System department activities (e.g., drafting/editing validation protocols and assisting with test plan execution, etc.)
  • Performs cross checks/reviews of quality records.
  • Performs quality reviews of donor records, including but not limited to: tissue donor informed consents, medical history and behavioral risk assessment questionnaire, physical assessment, plasma dilution assessment, and relevant medical records to successfully identify information pertinent to Tides Medical’s policies and procedures, Federal Regulations, and AATB Standard’s donor criteria.
  • Creates and revises standard operating procedures, work instructions, presentations, training materials and other documents consistent with FDA, AATB, and other applicable requirements.

Veterinarian Technician

All Creatures Animal Hospital
03.2020 - 09.2020
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Assisted veterinarian in performing basic exams and tests such as eye and allergy determinations for all species of patients.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted veterinary surgeon in spay, neuter and enucleation surgeries and procedures across variety of domestic and exotic species of animals.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Positioned animals for diagnostic imaging such as x-rays.
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.

Member Services Agent

Southern Scripts LLC
06.2019 - 03.2020
  • Resolved customer complaints and addressed emergency requests and needs.
  • Referred complex issues relating to online order system or technology to appropriate departments for further evaluation.
  • Determines Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new protocol descriptions; participating in educational opportunities
  • Managed over 100 calls per day.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.

Education

Bachelor of Science - Biology

Northwestern State University of Louisiana
Natchitoches, LA
12.2019

Skills

  • Data oversight
  • Project Management
  • Data collection and analysis
  • Problem Resolution
  • Case Management
  • Medical Insurance
  • Regulatory Compliance
  • Defining Requirements
  • Provider Relationship Management
  • On-Site Visits
  • Coordinate Meetings
  • Communication

Accomplishments

  • 2022 Project Manager for New Product . Met all target dates and deliverables.
  • 2022 1st Author of Poster Publication " Material Characterization of Two Amniotic Wound Products: Artacent Wound and Artacent AC"

Certification

  • 35 Hour PMI Project Management Professional Certification Exam Prep Course - 2023
  • Fire Awareness - 2023
  • Annual HIPAA Training - 2023
  • Bloodborne Pathogens Training - 2023
  • Hazard Communication Awareness Training - 2023

Timeline

Scientist

Tides Medical
07.2021 - Current

Processing Technician Lead

Tides Medical
12.2020 - 07.2021

Veterinarian Technician

All Creatures Animal Hospital
03.2020 - 09.2020

Member Services Agent

Southern Scripts LLC
06.2019 - 03.2020

Bachelor of Science - Biology

Northwestern State University of Louisiana

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Denae Landry