Denae Wright
Lackawanna,New York
Summary
Diligent and experienced medical receptionist with a strong background in medical office administration. Successfully manages patient appointments, medical records, and front-desk operations to ensure a smooth workflow and high levels of patient satisfaction. Demonstrates the ability to handle high-volume phone calls while maintaining strict confidentiality and providing excellent patient care and support. Motivated to continue learning and growing in the field of receptionist work. Recognized for developing high-performing teams and working well independently to handle assignments. Always ready to go beyond basic duties, possesses quick learning skills and strong computer abilities.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Catholic Health System
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Obtained payments from patients and scanned identification and insurance cards.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Unit Clerk
Catholic Health System
10.2022 - 06.2023
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
Dietary Aide
Catholic Health System
04.2022 - 10.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to over 30 residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Crew Trainer
Burger King
03.2019 - 04.2020
- Served customers, motivated crews, and kept the restaurant clean and well organized
- Trained crew members in poor performing store and taught basic skills
- Observed kitchen operations to ensure food was prepared safely and at correct temperatures
- Taught crew members to maintain and clean kitchen equipment
- Identified workers struggling with concepts and discussed needs with supervisors
- Uphold high sanitation and safety standards while delivering and serving food
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues
- Collected payments from customers
- Entered orders, delivered food and beverages, and processed payments
Cashier
Walmart
10.2019 - 03.2020
- Processed cash register transactions by inputting product costs and giving back change
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Returned non-purchased products to shelves and performed general merchandising functions
- Bagged and packaged customer orders and purchases
- Assisted customers with locating items, answering questions and providing direction and service
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Collected payment for customer purchases
- Greeted all customers and provided prompt and friendly service
- Maintained merchandise displays, including endcaps, floor displays, and aisles
Crew Member
McDonalds
07.2017 - 03.2019
- Monitored the dining area and employee work stations to quickly clean up spills and restock supplies
- Restocked low supplies during shifts, including meats, bread, cookware, vegetables, drinks, and napkins
- Worked independently and teamed up with others to ensure productive workflow
- Collected trash from the dining room and returned reusable items like trays to the kitchen for washing
- Helped customers identify desirable menu items and customize combinations of offerings
- Resolved customer complaints, striving to have happy customer every time
- Cooked and packaged simple foods like sandwiches, salads and drinks
- Maintained steady/fast work pace to deliver hot and fresh fast food
- Engaged each guest warmly and with friendly demeanor to build an immediate positive relationship
Cashier
Babies R Us
11.2017 - 02.2018
- Processed cash register transactions by inputting product costs and giving back change
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Greeted all customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases
- Returned non-purchased products to shelves and performed general merchandising functions
- Assisted customers with locating items, answering questions and providing direction and service
Education
GED -
GEDErie County Community College
Orchard Park, New York05.2020
Skills
- Telephone management / etiquette
- Customer service excellence
- Front desk operations
- Medical terminology
- Patient scheduling / registration
- HIPAA compliance
- Insurance verification
- Payment collection
- Appointment management
- Letter preparation
- Records maintenance / documentation
- Proficient in Epic
Timeline
Medical Receptionist
Catholic Health System
06.2023 - Current
Medical Unit Clerk
Catholic Health System
10.2022 - 06.2023
Dietary Aide
Catholic Health System
04.2022 - 10.2022
Cashier
Walmart
10.2019 - 03.2020
Crew Trainer
Burger King
03.2019 - 04.2020
Cashier
Babies R Us
11.2017 - 02.2018
Crew Member
McDonalds
07.2017 - 03.2019
GED -
GEDErie County Community College
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