Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DENAEE HINES

Atlanta,GA

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Registered Nurse Covid Testing/PATT

Wellstar Cobb Hospital
01.2022 - Current
  • Performed Covid testing on all in/outpatient surgical candidates
  • All PCR and Rapid testing performed and sent to lab
  • Maintained all standard safety precautions and use of proper PPE
  • Proper nasal swabbing techniques maintained
  • Completed all documentation on patients requiring testing utilizing EPIC system
  • Delivered key information to patients and caregivers to prepare for operations side effects and recovery process
  • Organized implemented and appraised perioperative nursing care for each patient throughout entire surgery experience
  • Trained and mentored new RNs on best practices, hospital policies, and standards of care
  • Identified and evaluated patients needs telephonically and inpatient by obtaining the most accurate health/medical and surgical history to ensure they are medically optimized as potential candidates for in and outpatient surgery
  • Medication reconciliation
  • Scheduling patients for further screening by physicians for more complex medical history
  • Performing phlebotomy, EKG's, CXR on patients for surgery
  • Providing excellent customer service, external/internal
  • Worked autonomously

Registered Nurse PATT Ambulatory Surgery

Emory Healthcare
10.2016 - 01.2022
  • Delivered key information to patients ans caregivers to prepare for operations side effects and recovery process
  • Organized implemented and appraised perioperative nursing care for each patient throughout entire surgery experience
  • Trained and mentored new RNs on best practices, hospital policies, and standards of care
  • Identified and evaluated patients needs telephonically by obtaining the most accurate health/medical and surgical history to ensure they are medically optimized as potential candidates for in and outpatient surgery
  • Medication reconciliation
  • Worked Independently
  • Scheduling patients for further screening by physicians for more complex medical history
  • Providing excellent customer service, external/internal

RN Nurse Advisor/Telehealth Nurse

Emory Healthcare
03.2020 - 09.2020


  • Communicated triage information to primary care team to discuss disposition
  • Cultivated professional conduct operating under triage nursing care guidelines
  • Analyzed discussed symptoms with established protocols to determine patient acuity
  • Collected data to represent symptoms, including onset, presenting problem and medical diagnoses
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints
  • Maintained confidentiality in matters related to patient, family and client facility staff
  • Rendered telephone advice according to established guidelines and protocols
  • Educated patients relative to health care urgency and community resources available to meet needs
  • Documented services discussed and provided details in electronic medical records
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
  • Consistently maintained core measures and patient satisfaction
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Displayed the ability to work independent and autonomous

Registered Nurse Staff, PACU

Atlanta Eye Surgery Center
07.2014 - 10.2016
  • Monitored and recorded patient condition, vital signs, and recovery progress as well as medication side effects
  • Administered medications, tracked dosages and documented patient conditions
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
  • Coordinated with clinical staff to keep patients updated and informed on care issues, including discharge delays, equipment inaccessibility and procedure postponements
  • Completed daily chart audits and assessed clinical records to verify accuracy, evaluate performance against goals and check for appropriate education of patients and families
  • Demonstrated excellent written and oral communication.

Registered Nurse

Atlanta Center for Medical Research
05.2013 - 03.2015
  • Relayed information such as requirements and instructions from clinical team to study participants
  • Prepared for upcoming studies by collaborating with program leaders to determine facility and staff needs
  • Collected vital signs and laboratory specimens to facilitate testing
  • Documented case report forms and collected data for study research logs
  • Observed patients after administration of designated medication for adverse events
  • Supervised 15-bed unit while providing direct patient care to patients
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.

LPN Substance Abuse Addiction Services

DeKalb County Service Board CSB
05.2011 - 03.2015
  • Educate on recovery process with clients as well as the addictive process
  • Respond to any medical emergency; evaluate medical conditions of 28 clients daily
  • Assisted with admissions, appointments, transfers, and discharges.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Comforted and counseled patients and families throughout care process.
  • Administered medications and injections to patients.
  • Performed random drug screens/breathalyzer

Lead Certified Pharmacy Technician (CPhT)

CVS Pharmacy Caremark
02.2011 - 06.2014
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured and compounded medications following standard procedures.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Registered Nurse/PRN

Lakeland Centre Methadone Clinic
12.2010 - Current
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
  • Cared for patients recovering from opioid addiction and provided personalized daily assistance
  • Supported and counseled clients with drug and alcohol addiction
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources
  • Collected urine samples from clients to test for substances
  • Maintained thorough clinical treatment notes
  • Dispensed medication liquid/disks per physician order, ensuring all doses for accuracy
  • Reconciled the amount of methadone dispensed per perpetual logs and disposal of returned vial in accordance with LOP/SOP
  • Ensured safety precautions per protocol/clinic guidelines inside and outside facility.

Licensed Practical Nurse - Team Supervisor (TMS)

American Red Cross Blood Services
12.2004 - 10.2010
  • As a TMS, I create a team environment in which all relevant duties are performed in accordance with the Code of Federal Regulations (CFR). I provide leadership needed to maintain premiere donor care and customer safety and satisfaction during the blood collections process.
  • I demonstrate excellence in customer/public relations promoting a positive, professional image of the American Red Cross (ARC).
  • Scheduled staff and delegated work assignments.
  • Evaluated and improved team member performance through coaching and training.
  • Recruited, interviewed and hired well-qualified nursing staff. Trained, evaluated, and provided disciplinary actions as well as provided performance reviews for my team to enhance operational success
  • Assessed patients' temperature, pulse, and blood pressure and recorded
  • Took samples to complete diagnostic and routine assessment tests.
  • Worked independently with attention to detail and full knowledge of all aspects of the daily collections process
  • I perform all duties and responsibilities in compliance with standard operating procedures. Complied with safety policies/procedures in the work areas, used PPE at all times to prevent exposure to potentially infectious blood and bodily fluids.
  • Planned, organized, managed, and directed all aspects of the whole blood and double red cell operations to ensure staffing and a smooth efficient process.
  • Supervised staff (5-25) to ensure superior donor care and safe collections of units of blood
  • Excellent customer service and displayed a consistent style of professionalism.
  • Worked independently

Staff LPN

Augusta Youth Detention Center
03.2000 - 08.2003
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Coordinated patient transfers to other facilities.

Licensed Practical Nurse- Brain Injury

Walton Rehabilitation Hospital
10.1999 - 01.2003
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Comforted and counseled patients and families throughout care process.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Education

Bachelor of Science - Nursing

University Of West Georgia
Carrollton, GA
04.2016

Associate of Science - Nursing

Georgia Highlands College
Rome, GA
04.2014

Skills

  • Medical health history screening
  • Patient care planning
  • Community advocate
  • Triaging
  • Electronic Health Records Management
  • Enthusiastic caregiver
  • Setting appointments
  • Emotional awareness
  • Culturally-sensitive care
  • Follow-up calls
  • Health care consultation
  • Patient and family advising/education
  • Updating computer records
  • Family and patient support
  • Nurse scheduling

Certification

BLS certified through American Heart Association Registered Nurse certified through Georgia State Board EPIC Trained

Train The Trainer

Supervisory Training

Certified Pharmacy Technician CPhT

Timeline

Registered Nurse Covid Testing/PATT

Wellstar Cobb Hospital
01.2022 - Current

RN Nurse Advisor/Telehealth Nurse

Emory Healthcare
03.2020 - 09.2020

Registered Nurse PATT Ambulatory Surgery

Emory Healthcare
10.2016 - 01.2022

Registered Nurse Staff, PACU

Atlanta Eye Surgery Center
07.2014 - 10.2016

Registered Nurse

Atlanta Center for Medical Research
05.2013 - 03.2015

LPN Substance Abuse Addiction Services

DeKalb County Service Board CSB
05.2011 - 03.2015

Lead Certified Pharmacy Technician (CPhT)

CVS Pharmacy Caremark
02.2011 - 06.2014

Registered Nurse/PRN

Lakeland Centre Methadone Clinic
12.2010 - Current

Licensed Practical Nurse - Team Supervisor (TMS)

American Red Cross Blood Services
12.2004 - 10.2010

Staff LPN

Augusta Youth Detention Center
03.2000 - 08.2003

Licensed Practical Nurse- Brain Injury

Walton Rehabilitation Hospital
10.1999 - 01.2003

Bachelor of Science - Nursing

University Of West Georgia

Associate of Science - Nursing

Georgia Highlands College

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