Denai Cross
Clinton,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Admissions
Strayer University
02.2022 - 06.2023
- Effectively respond to all prospective student inquiries
- Set up face-to-face and/or phone interview appointments and conduct campus tours as appropriate
- Interview prospective students to determine their educational background and future goals and objectives
- Educate prospective students on the benefits of attending Strayer University, including our high-quality academic programs, convenient locations, flexible online and on-campus course offerings, and recommend appropriate course(s) of study
- Assist prospective students with the application process and review qualifications for admission
- Enroll new students, obtain appropriate basis of admission, ensure all prerequisites are satisfied, and previous college transcripts are ordered if applicable
- Ensure prospective students’ admissions files are complete and assist students with initial registration process
- Partner with other departments as necessary to finalize enrollment process, including Student Academic Services, Student Financial Services, and the University Registrar’s Office
- Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment.
Program Coordinator
George Washington University
01.2020 - 12.2020
- Answered email inquiries pertaining to faculty submitting grades, scheduling meetings, and blackboard help
- Provide programmatic and administrative support on various development and OLL department related activities
- Updated all Black Board syllabus, course content, and teachers’ information for all classes
- Point of Contact for Black Board and Program Assessment help
- Point of Contact for LPI Results for the master program
Administrative Associate
George Washington University
08.2018 - 12.2019
- Serve as the first point of contact for the Office of Alumni Relations and Annual Giving by welcoming visitors at the front desk
- Providing frontline customer service support including staffing general phone lines when needed
- Receiving and sorting mail and packages, transporting items to/from 2033 K Street, Suite 300
- Scheduling appointments, meeting preparation, and managing expense reports
- Assisting with the management of special events conducted by the Office of Alumni Relations & Annual Giving
- Completing multiple tasks—long term and quick projects—with close attention to detail and prioritization to meet deadlines.
Events Coordinator
George Washington University
12.2017 - 08.2018
- Answers phone and email inquiries pertaining to event space, building secure access, and approval set up
- Organize and files events archival files into shared drive
- Reserve and setup the executive conference room for Deans and faculty
- Submit work event requests to Facilities Management and Housekeeping
- Submit weekly upcoming events email to the proper departments
- Preform event space walk through with clients to ensure correct setup
- Update weekly Access Binder to ensure students, faculty, and visitors have access to Medical school building
Retail Support Specialist
Verizon
01.2009 - 05.2017
- Updated and organized merchandise on the sales floor and inventory room
- Updated current promotions out on sales floor
- Answered phones about account questions, bill inquiries, processing and shipment inquires
- Handled customer escalations over the phone and in store
- Processed and handled store shipments and In Store pickups
- Inform sales representatives of new procedures and policies pertaining to inventory protocol
- Transitioned merchandise into new company operation system
- Processed trade in devices and shipments to the warehouse
- Provide performance feedback to sales reps regarding trade- in devices, phones accessories, inventory discrepancies, and customer rapport
- Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership.
Education
Bachelor of Business Administration -
UMGC
High School diploma - undefined
Little Rock Central High School
05.2010
Skills
- Knowledge & Skills Areas
- Customer Experience
- Contact Center
- Salesforce
- Handling Sensitive Information
- MS Office/G-Suite
- Risk Management
Timeline
Admissions
Strayer University
02.2022 - 06.2023
Program Coordinator
George Washington University
01.2020 - 12.2020
Administrative Associate
George Washington University
08.2018 - 12.2019
Events Coordinator
George Washington University
12.2017 - 08.2018
Retail Support Specialist
Verizon
01.2009 - 05.2017
Bachelor of Business Administration -
UMGC
High School diploma - undefined
Little Rock Central High School
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