Denairio Crowder
Baltimore,MD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Weis
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Managed vendor relationships, negotiating contracts for optimal pricing and delivery schedules.
- Resolved customer concerns promptly, ensuring their continued satisfaction with the store''s offerings.
- Assisted customers in making informed purchasing decisions by sharing knowledge of seasonal products and nutritional benefits.
- Participated in hiring processes, interviewing candidates and selecting top talent for available positions within the department.
Sportsbook Supervisor
Fanduel Live Casino & Hotel
08.2021 - 02.2023
- Follow and ensure all casino and Maryland Lottery compliance and regulations are met
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Log and monitor MTL transactions at or above $3,000 and CTR transactions at or above $10,000
- Seek approval to complete large wagers, void slips and settle wagers thru Fan-duel wagering department via slack
- Count and verify safe to ensure accuracy at open, mid shift and close
- Conduct cashier till checks to ensure accuracy throughout their shift
- Set daily gameplan for cashier break schedule, game day schedule, live games, seat reservations and current promotions
- Floor walk to maximize customer service
- Help patrons at kiosks find markets, complete wagers and promote current promotion offers
- Verify and log cash at counter transactions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Manager of Customer Service and Membership
Sam's Club
06.2015 - 11.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained in and previously managed Electronics, Seasonal, Hardlines, Café, Bakery, Deli and Produce department
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- 30% increase in customer retention, membership renewals and new membership acquisition each year
- Generated over 100 million in online sales, for 2016 and 2017
- Ranked 4th in overall safety in the southeast region
- Received 'Loss Prevention Award' and 'Top Seller' for increased sales and reduced shrink in tobacco inventory
- Prepared sales and customer service reports; documented voided sales, refunds, returns and merchandise damage
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Night Shift Warehouse Manager
Sam’s Club
02.2014 - 06.2015
- Develop and implement methods and procedures to drive continuous improvements and improving efficiencies.
- Verify invoice quantity and inspect product quality for possible damages and inventory accuracy
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Coordinate with club manager on merchandising product to increase sales
- Provide direct performance feedback encouragement to team members to develop positive work habits
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
Front of House Manager
Applebee's Restaurant
08.2009 - 10.2013
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Controlled operational cost; food & labor, conducted weekly inventory and product ordering twice a week
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- 1st in customer satisfaction surveys in the Atlanta metro area from 2010-2013
- Performed cash handling activities and secured nightly bank deposits.
- Hired, trained and scheduled host, servers and bussers to deliver superior service and customer satisfaction
- Enforce standard health and safety practices to ensure all successful health inspections
- Created detailed reports on weekly, monthly and annual revenues and expenses
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Arts - Hospitality Administration And Management
Michigan State University
05.2009
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Inventory Control
- Staff Discipline
- Operations Management
- Process Improvement
- Processes and procedures
- Schedule development
- Policy Enforcement
- Waste Reduction
- Teamwork and Collaboration
References
- Ian Whipkey, Sportsbook Manager, Live Casino, Hanover, MD, (443)453-7691
- Jason Lamontange, General Manager, Red Lobster Restaurant, Mt. Pleasant, MI, (248) 349-8470, (248) 379-5951
- Shaun Mayo, HR Manager, Sam’s Club, Houston, TX, (281) 202-3350
Certification
Maryland Gaming License & Serv Safe
Timeline
Supervisor
Weis
09.2023 - Current
Sportsbook Supervisor
Fanduel Live Casino & Hotel
08.2021 - 02.2023
Manager of Customer Service and Membership
Sam's Club
06.2015 - 11.2020
Night Shift Warehouse Manager
Sam’s Club
02.2014 - 06.2015
Front of House Manager
Applebee's Restaurant
08.2009 - 10.2013
Bachelor of Arts - Hospitality Administration And Management
Michigan State University