De'Naisha Hampton
PORT ST LUCIE,FL
Summary
Dynamic and detail-oriented professional with over seven years of experience supporting physicians and healthcare teams. Experienced in front - desk operations , clinical documentation, EMR systems, and patient care coordination . Known for effective communication , strong medical terminology knowledge, and maintaining accuracy in high - volume clinical environments while upholding HIPAA compliance.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Waters Edge Dermatology
06.2025 - Current
- Greeted patients and managed front desk operations, ensuring efficient check-in and appointment scheduling.
- Managed 60 -100+ incoming calls per day using a multi-line phone system , addressing patient inquires and routing calls appropriately.
- Maintained patient records and updated database, ensuring accuracy and compliance with privacy regulations.
- Coordinated insurance verification processes, enhancing patient experience through timely eligibility checks.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Provided front desk-desk support in a fast paced, high-volume dermatology clinic , delivering consistent, professional patient experiences.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
MEDICAL RECEPTIONIST
TREASURE COAST PODIATRY
10.2023 - 04.2025
- Checked in 50-90 patients daily, verifying demographics, insurance coverage, and referral requirements.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Utilized excellent customer service skills to address patient inquiries and answer questions regarding appointment scheduling.
- Utilized electronic medical records system to create, update and manage patient data.
- Provided excellent customer service to patients, healthcare providers and insurance companies regarding medical referrals.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Organized and filed patient medical records.
VETERINARY RECEPTIONIST
PALM CITY ANIMAL MEDICAL CENTER
03.2023 - 08.2023
- Maintained accurate records for hundreds of animal patients, including vaccinations, treatments, medications, and follow up visits.
- Provided excellent customer service to clients by answering phones promptly and courteously, addressing inquiries, and scheduling appointments.
- Answered a high volume of calls in a professional manner while providing accurate information on products and services offered by the clinic.
- Assisted customers with questions regarding their pets' health care needs.
- Supported a clinic averaging 30+ appointments per day.
MEDICAL RECEPTIONIST
EAST FLORIDA EYE INSTITUTE
04.2022 - 02.2023
- Processed 45-75 patient interactions daily, including appointment scheduling, check ins , and follow-up coordination.
- Severed as a point of contact for patients regarding appointment preparation , referrals and post visit instructions.
- Used basic knowledge of medical terminology in daily office tasks.
- Performed basic clerical duties such as photocopying documents or scanning files.
- Provided excellent customer service to all patients, staff members, and visitors.
- Assisted with administrative tasks such as filing documents or preparing mailings.
- Responded to emergencies, helping patients in distress and identifying support resources.
- Supported an ophthalmology clinic serving 40+ patients per day.
MEDICAL ASSISTANT
ADVANCED FOOT & ANKLE SPECIALIST
05.2021 - 12.2021
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Stocked supplies and instruments for examination rooms.
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
- Supported 2-3 podiatry providers daily, as assisting with both clinical and front desk operations in a high - volume practice.
- Served as both Medical Assistant and Front - Desk support in a busy podiatry practice , assisting dozens of patients daily.
INTERNSHIP STUDENT
FIRST CHOICE CHIROPRACTOR
07.2020 - 09.2020
- Assisted with patient intake and clinical support for 20+ chiropractic patients daily.
- Performed assignments as determined by the supervisor.
- Worked both independently and within a team environment with focus and high attention to detail.
- Communicated with others, demonstrating strong verbal and written communication skills.
- Maintained detailed records of patient visits for future reference.
- Used clinical assessments to evaluate patient pain, intensity and duration.
- Developed professional skills through hands-on experiences, including time management and effective communication.
SEASONAL WORKER
JCPENNY
11.2019 - 12.2019
- Maintained an organized, clean, safe working environment by following company safety standards.
- Organized store displays according to corporate guidelines for maximum visibility and appeal.
- Built strong relationships with customers through friendly interactions.
- Efficiently handled multiple tasks simultaneously while maintaining attention to detail.
- Stocked shelves with incoming shipments from vendors in a timely manner.
- Collaborated with team members to ensure timely restocking of inventory on sales floor.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Led team of 10 skilled and unskilled farm personnel.
Education
MEDICAL ASSISTANT PROGRAM -
FLORIDA CAREER COLLEGE
Boynton Beach, FL05.2021
HIGH SCHOOL DIPLOMA - undefined
HENRY FORD ACADEMY
Dearborn, MI06.2019
Skills
- EMR / EHR Appointment Scheduling - Insurance Verification - Co-Pay Collection - Telephone Etiquette - Customer Service
Patient Access & Front Desk
Clinical & Office Support
- HIPPA Compliance - Medical Billing - Vital Signs - Patient Intake
- Team Collaboration - Critical Thinking -Time Management - Communication - Problem Solving - Multitasking - Maintains accuracy and professionalism in fast-paced clinical environments
Professional Strengths
Timeline
Front Desk Receptionist
Waters Edge Dermatology
06.2025 - Current
MEDICAL RECEPTIONIST
TREASURE COAST PODIATRY
10.2023 - 04.2025
VETERINARY RECEPTIONIST
PALM CITY ANIMAL MEDICAL CENTER
03.2023 - 08.2023
MEDICAL RECEPTIONIST
EAST FLORIDA EYE INSTITUTE
04.2022 - 02.2023
MEDICAL ASSISTANT
ADVANCED FOOT & ANKLE SPECIALIST
05.2021 - 12.2021
INTERNSHIP STUDENT
FIRST CHOICE CHIROPRACTOR
07.2020 - 09.2020
SEASONAL WORKER
JCPENNY
11.2019 - 12.2019
HIGH SCHOOL DIPLOMA - undefined
HENRY FORD ACADEMY
MEDICAL ASSISTANT PROGRAM -
FLORIDA CAREER COLLEGE