Dena Marie Her
McFarland
Summary
Accomplished Pharmacy Technician Specialist with a proven record in regulatory compliance, process improvement, and patient care. Expertise in training staff and enhancing pharmacy operations to ensure optimal service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Specialist
UW-Madison Hospitals and Clinics
Madison
01.2007 - Current
- Managed medication inventory and ensured accurate stock levels for patient care.
- Assisted pharmacists in preparing and dispensing prescription medications for patients.
- Conducted drug utilization reviews, identifying opportunities to enhance patient safety and optimize medication use.
- Maintained compliance with federal and state pharmacy regulations consistently.
- Trained new pharmacy staff on operational procedures and best practices.
- Implemented process improvements that streamlined pharmacy workflow, reducing wait times for patients.
- Reported any adverse reactions or complaints about medications to pharmacists.
- Ensured compliance with federal regulations related to controlled substances.
- Checked the accuracy of information entered into computer systems prior to dispensing medications.
- Processed insurance claims for reimbursement of prescription drugs.
- Participated in the training of new pharmacy technicians and interns.
- Participated in continuing education programs on current developments in pharmacy practice.
- Ordered pharmaceutical supplies to ensure availability of needed products.
- Filled bottles with prescribed medications and typed and affixed labels on containers.
- Organized drugs by categories such as brand names, generic names, therapeutic classes and formularies.
- Performed administrative duties such as answering phones, greeting customers, filing documents.
- Operated cash registers to process payments from patients purchasing over-the-counter items.
- Maintained accurate records of all prescriptions filled, including the amount and type of medication dispensed.
- Conducted quality assurance checks on all prepared prescriptions prior to release.
- Assisted pharmacists in preparing prescription labels with proper instructions for use.
- Requested scripts from doctors and verified insurance and coding.
- Reviewed patient profiles for drug interactions, allergies, and appropriateness of medication therapy.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Performed medication audits to verify compliance with regulatory standards, ensuring patient safety and quality assurance.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Operated cash registers to accept payments from customers.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Education
High School Diploma -
Hanford High School
Hanford, CASkills
I am a detail-oriented person I like the fast-paced work environment and attention to detail I am a team player and work well with others I like to train and show that there are different ways of getting the work done I also like working with our patients to make sure that they are getting the best care when they step into our pharmacy I am someone with lots of experience in this field and have worked with lots of technicians, pharmacists, doctors, nurses and even social workers I take pride in my work and I truly enjoy what I am giving to the company that I work for and my community
Languages
Hmong
Native/ Bilingual
Certification
- Pharmacy Technician
Timeline
Pharmacy Technician Specialist
UW-Madison Hospitals and Clinics
01.2007 - Current
High School Diploma -
Hanford High School