Denario Curtis
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
QA Document Inspector
Wesco Aircraft
01.2020 - 11.2022
- Accountable for ensuring that all products received arrive with the required documentation (i.e., test reports, process and raw material certifications), in accordance with Wesco's purchase order requirements, thereby avoiding non-conformance issues upon customer shipment
- Additionally, responsible for inspecting and verifying that the quality assurance documents received are applicable, complete and accurate in relation to the product received, in accordance with Wesco
- Document Inspection Work Instructions and notifying the Wesco Purchasing Department or Q.A
- Inspection Department of inconsistencies or errors to be researched and corrected
- Pull product orders received from the Q A Inspection Department by order of priority
- Match and verify the Receiving Ticket and required certification package (i.e., Test Reports, Raw
- Materials, Manufacturers Certification of Conformance, Process Certifications, and evidence of part numbers and lot numbers) for part traceability and document accuracy and completeness
- Identify, record and forward any inconsistencies or errors in product identification and forward the order to the Quality Management Orange Tag Department for supplier corrective actions
- Identify, record and forward any inconsistencies or errors in the product documentation and notify the
- Purchasing Department for purchase order corrections or the Quality Receiving Inspection Department for certification corrections
- Re-verify the documentation, if applicable, and apply the Quality Certification stamp to the documents to record the inspection process has been completed
- Copy certification documentation and/or receiving tickets, as applicable, on Rush orders to be included with the product order box for priority shipment
- Forward the order with appropriate documentation to the Warehouse Department for proper allocation and warehousing
- Prepare the documentation in order, per the Documentation Inspection Work Instructions and forward the documents to the Scanning Department for scanning
- Attend regularly scheduled or impromptu, departmental or company-sponsored meetings or training, as required
Quality Assurance Lead
DHL E-commerce
06.2017 - 01.2019
- Developed, implemented and evaluated quality control processes, procedures, and programs
- Analyzed product quality data and provided guidance regarding product handling and the potential impact on quality issues to internal groups and customers
- Provided guidance and training to operations personnel on product quality processes, procedures, and initiatives
- Ensured alignment of quality control processes and functions with commercial business objectives
- Complied data and generated report(s) documenting processes or quality deficiencies and defines action items to remediate deficiencies
- Data Entry
- Analyzed special projects in a timely and efficient manner as given by the Supervisor, Crude Quality
- Control
- Ensured complete customer satisfaction by providing proper shipment & distribution of customer mail while overseeing all departments throughout our facility
- Conducted periodic pre-shift communication
- Maintained a daily recap report of identified errors
- Assisted with dispatch discrepancies
- Audited facility daily
- Provided technical troubleshooting such as browser/plug-in configuration
- Production Management
- Received and delivered merchandise
- Proficiently met the company deadlines in a timely manner
- Properly marked and use tags or labels for proper production identification
- Prepared items for return shipments
Quality Analyst
Mercedes-Benz
01.2015 - 05.2017
- Held communication with the Quality Engineering Center making sure that engineering and manufacturing processes were performed correctly by using the right tools, materials and processes
- Coordinated with Safety supervisor on development and implementation of safety procedure and policies
- Designed the company's quality standards and testing processes against criteria
- Documented problem areas so additional training could be provided to engineers
- Monitored and audited the quality of all manufactured automobiles, identified unjustified warranty claims by analyzing defective field parts in the Interior/Exterior commodity, negotiated acceptance rates and warranty charge back with suppliers
- Supervised and trained technicians
- Managed, sorted and delivered all incoming mail and packages to each department
- Assisted in materials loading and unloading on platforms and lifting devices
- Weighed materials, and recorded weight and other production data on tags
- Answered questions from members about warranties & eligibility
- Escalated calls to the necessary departments
- Research payment discrepancies & short pay issues
- Issued invoices
- Resolved connectivity issues quickly and efficiently through phone calls, emails, and chat
- Troubleshooted customer premise equipment remotely
CSA / Quality Control Associate
Home Depot Warehouse
05.2013 - 07.2016
- Monitored and compared samples of inbound & outbound customer interactions to defined standards for accuracy, while helping provide constructive written and verbal feedback to customer service agents on required performance improvements
- Removed all products and materials that fail to meet specifications, discussed inspection results with those responsible for products, reported-inspection and test data all while maintaining records of incoming and outgoing shipments
- Compiled data to identify trending in call types, identified and implemented solutions that ensured processes meet company and customer expectations this included Information & problem solving
- Trained & supervised associates
- Loading and unloading of products
- MS Word, QuickBooks, Excel, & adobe
- Forklift & Pallet Jack operations
- Ensured services exceeded customer expectations, verification of inventory history records for completeness and accuracy, supervision and training of Quality Control Inspectors
- Prepared products for storage or shipment by operating packaging machinery, meeting deadlines, keeping machines in good shape, respecting safety guidelines and reporting to supervisors
- Complied with all of the company's safety procedures and guidelines
- Properly marked and use tags or labels for proper production identification
- Prepared items for return shipments back to main corporate warehouse or other stores
- Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes
- Packed, sealed, labeled materials for shipment
- Processed cancellations and refunds
- Processed account changes
- Answered questions from customers regarding products
- Maintained a high accuracy level by providing complete and accurate information at all times
CSA - Customer Service Associate/ Office Clerk
KCP Designs, Alabama
01.2007 - 05.2013
- Answered phones, forward accurate and detailed messages, facilitate conference calls and, as appropriate, disseminate of general information to callers
- Provided technical troubleshooting such as browser/plug-in configuration
- Resolved customer complaints via phone, email, mail
- Assisted with the placement of orders, refunds, & exchanges
- Recommended adjustments to the assembly or production process
- Discussed inspection results with those responsible for products
- Demonstrated competency by placing materials in proper file in accordance with office filling system, maintained data entry requirements by following data programs, techniques and procedures, processed accounts payable and accounts receivable
- Utilized MS Excel, Word, Quick books, Power Point and electronic e-mail system
- Reviewed open accounts for collection efforts, made outbound collection calls in a professional manner while keeping and improving customer relations
- Resolved client-billing problems and rescues accounts receivable delinquency
- Contact vendors as needed to obtain paperwork required to complete billing
- Creation and entry of all required program database
- Maintained logs of account data
Education
Bachelors of Science - Management Information Systems
Miles College
2017
Diploma - undefined
Bullock County High School
2009
Skills
- Quality Assurance
- Quality Control
- QA
- QuickBooks
- Quality Inspection
- Warehouse Experience
- E-Commerce
- Assembly
- Accounts Receivable
- Shipping & Receiving
- Materials Handling
- Leadership Experience
- Production
- Customer Service
- Forklift
- Manufacturing
- Pricing
- SAP
- Packaging
- Pallet Jack
- Quality Management
- Supply Chain
- Logistics
- Accounts Payable
- Computer Networking
- Project Management
- Calipers
- Freight Experience
- Negotiation
- Inspection and Examination
- Collect Samples
- Laser Marking
- Spreadsheet Tracking
- Product Tests
- Raw Materials Inspection and Testing
- Quantity Verification
- Active Learning
- Document Maintenance
- Blueprint Understanding
- Corrective Action Recommendations
- Safety Procedures
- Quality Standards Adherence
- Accounts Payable and Accounts Receivable
- Document Quality
- Packaging and Shipping Support
- Word Processing
Additional Information
- Authorized to work in the US for any employer
Timeline
QA Document Inspector
Wesco Aircraft
01.2020 - 11.2022
Quality Assurance Lead
DHL E-commerce
06.2017 - 01.2019
Quality Analyst
Mercedes-Benz
01.2015 - 05.2017
CSA / Quality Control Associate
Home Depot Warehouse
05.2013 - 07.2016
CSA - Customer Service Associate/ Office Clerk
KCP Designs, Alabama
01.2007 - 05.2013
Bachelors of Science - Management Information Systems
Miles College
Diploma - undefined
Bullock County High School
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