Denarsha Clarke
Stafford,VA
Summary
Engaging property manager with experience leading operations and tenant relations for vibrant apartment complexes.
Overview
6
6
years of professional experience
Work History
Community Manager
The Franklin Johnston Group
08.2021 - Current
- Facilitate optimum performance of the property in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Evaluate property conditions and recommended improvements.
- Develop and manage budget for community projects, ensuring effective allocation of resources and financial sustainability.
Assistant Community Manager
Bell Partners Inc.
07.2019 - 08.2021
- Assist the Community Manager with oversight of the leasing team and training.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Assistant Property Manager
Kettler
06.2018 - 06.2019
- Managing administration of property operations and leasing office for a 400 or less unit property.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Education
Bachelor of Arts -
Old Dominion University
Norfolk, VA06.2022
Skills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Resident relations
- Employee Performance Management
- Property Management
- Financial budgeting and reporting
- Leasing and sales
- Daily operations oversight
- CRM Software
- Financial Reporting
- Rent Pricing Optimization
- Vacancy Marketing
- Sales and Marketing
- Local and State Laws
Summary of qualifications and skills
- Ten years of experience in the areas of administrative, and customer service and support.
- Works well independently or in a team environment, with minimal supervision.
- Excels in a fast-paced environment to increase productivity.
- Goal-oriented and ability to handle multiple tasks.
- Possess excellent communication skills, both verbal and written.
- Possess excellent phone etiquette and interpersonal skills.
- Enjoys interfacing with all levels of management and employees.
References
References available upon request.
Timeline
Community Manager
The Franklin Johnston Group
08.2021 - Current
Assistant Community Manager
Bell Partners Inc.
07.2019 - 08.2021
Assistant Property Manager
Kettler
06.2018 - 06.2019
Bachelor of Arts -
Old Dominion University
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