Denasia Jones
Harker Heights,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Food Delivery Driver
DoorDash
12.2020 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
Amazon Delivery Driver
Amazon DSP
10.2021 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Loaded truck and properly secured items to prevent damage for deliveries.
- seasonal
Warehouse Worker
Willow essentials
10.2019 - 02.2020
- As an order selector I was responsible for preparing and packaging different items ensuring they were top quality for customers purchasing products
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Seasonal
Sales Representative
Direct Energy
01.2019 - 01.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Engaged in friendly conversation with customer to better uncover individual needs.
Insurance Agent
Humana
09.2018 - 10.2019
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Investigated and processed claims swiftly to keep customers satisfied.
- Utilized CRM software to manage client relationships.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
Customer Service Representative
Blackboard Inc
09.2018 - 10.2019
- As a K12 enrollment specialist I was responsible for listening to the wants and needs of parents allowing me to select the best homeschooling program for their child
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Crew Leader
McDonald's
06.2016 - 09.2018
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Developed and implemented process improvements to increase productivity.
- Established and enforced policies and procedures to maintain high standards of work.
Injection Molding Machine Operator
Starmark
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
- Troubleshot issues with molds, pipes, belts, chains and equipment.
- Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
Education
High School Diploma -
Killeen High School
Killeen, TX06.2018
Phlebotomy
Killeen Isd Career Center
Killeen, TX06.2018
Skills
- Customer Service
- Microsoft Office
- Sales
- Phlebotomy
- Order Picking
- Delivery Driver
- Plastics Injection Molding
- Packaging
- Communication skills
- Manufacturing
Timeline
Amazon Delivery Driver
Amazon DSP
10.2021 - 05.2022
Food Delivery Driver
DoorDash
12.2020 - Current
Warehouse Worker
Willow essentials
10.2019 - 02.2020
Sales Representative
Direct Energy
01.2019 - 01.2020
Insurance Agent
Humana
09.2018 - 10.2019
Customer Service Representative
Blackboard Inc
09.2018 - 10.2019
Crew Leader
McDonald's
06.2016 - 09.2018
Injection Molding Machine Operator
Starmark
High School Diploma -
Killeen High School
Phlebotomy
Killeen Isd Career Center