Denasia Lear
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
STNA
Shiftkey
Toledo, OH
11.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Assisted patients in daily activities, promoting their independence and dignity.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
Receptionist
Catherine Productions
Toledo, OH
06.2018 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Crew Member
McDonald's Restaurant
Toledo, OH
05.2021 - 09.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
High School Diploma -
Jesup W. Scott High School
Toledo, OH05.2022
Skills
- Basic Life Support
- HIPAA Compliance
- Vital Signs Monitoring
- Emotional Support
- Account Updating
- Call Management
- Appointment Scheduling
- Data Collection
- Data Entry
- Customer Service
- Customer Support
- Written and Oral Communication
Timeline
STNA
Shiftkey
11.2023 - Current
Crew Member
McDonald's Restaurant
05.2021 - 09.2022
Receptionist
Catherine Productions
06.2018 - Current
High School Diploma -
Jesup W. Scott High School