Denasia L. Wright
New Jersey
Summary
Ambitious Receptionist equipped to handle front desk operations, greeting guests, routing correspondence and solving immediate issues. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Receptionist
Integrative Behavioral Care
Summit, NJ
09.2022 - Current
- Served visitors by greeting, welcoming and directing to appropriate personnel with updating and recording customer or client information to maintain accounts.
- Scheduled appointments and maintained and updated appointment calendars and Processed payments and updated accounts to reflect balance changes.
- Notified ordering providers of denied authorizations.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Medical Assistant
Metropolitan Dermatology
Edison, NJ
03.2021 - 09.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assistant
Advocare Scotch Plains Pediatrics
Scotch Plains, NJ
08.2019 - 07.2021
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Measured patient peak flows to improve workflow efficiency.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Education
Bachelor of Science - Public Health
Kean University
Union, NJAssociate of Science - Social Services
Union County College
Cranford, NJ05.2023
High School Diploma -
Abraham Clark High School
Roselle, NJ06.2019
Skills
- Inventory and supply management
- HIPAA compliance
- Understands medical procedures and Medical terminology knowledge
- Sterile technique
- Stocking supplies
- Administrative skills
- Communication, Cleanliness and organization
- Knowledge of basic medical procedures
- Computer skills
- Interpersonal skills
- Communicating with patient families
- Wound care irrigation, and Suture removal
- Assist in biopsy and excisions
- EMR Systems: eclinicalworks and ICANotes
- Insurance Verification
- ICD-10
- Vital Signs
- Client Intake
Timeline
Receptionist
Integrative Behavioral Care
09.2022 - Current
Medical Assistant
Metropolitan Dermatology
03.2021 - 09.2023
Medical Assistant
Advocare Scotch Plains Pediatrics
08.2019 - 07.2021
Bachelor of Science - Public Health
Kean University
Associate of Science - Social Services
Union County College
High School Diploma -
Abraham Clark High School
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