- Learning new cooking techniques and expanding my culinary skills
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Spending my free and spare time creating new meals for my family and friends
De'Naya Craft
Dayton
Summary
Dynamic Operations Manager with a proven track record at Compass Group USA, excelling in resource allocation and team leadership. Expert in analytical problem-solving, I streamlined workflows, enhancing service delivery and operational efficiency. Committed to client support, I implemented strategies that improved customer satisfaction and optimized inventory management.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Landmark Apartments
12.2025 - Current
- Facilitated property tours, showcasing amenities and community features to prospective tenants.
- Managed lease agreements and ensured compliance with local regulations and company policies.
- Developed marketing strategies to attract new residents through online platforms and local outreach.
- Streamlined tenant onboarding process, enhancing communication between management and new residents
- Prospect and Lead management;
- Greet visitors, answer inquiries (phone, email, conduct tours, and follow up with potential renters
- Application and Lease Processing
- Collect applications, verify information, process deposits, prepare lease paperwork, and manage move ins
- Administrative Duties consists of maintaining accurate property records, update database, prepare reports , and handle move in/move out logistics
Operations Manager
Compass Group USA
01.2025 - 12.2025
- Maintained cleanliness and sanitation standards in assigned areas.
- Performed routine cleaning tasks, ensuring compliance with health and safety regulations.
- Operated cleaning equipment efficiently to enhance productivity and effectiveness.
- Assisted in inventory management of cleaning supplies to ensure availability.
- Streamlined operations by implementing efficient scheduling systems to enhance service delivery.
- Coordinated cross-functional teams to optimize resource allocation and reduce operational bottlenecks.
- Formulate strategies, set goals , and plan for operational excellence and long term growth.
- Process management: Design, Implement, and optimize workflows,
- Oversee budgeting, control costs, manage inventory and handle vendor/supplier relationships
- Team leadership including conducting interviews, hiring training new hires and supervising staff.
- Analyze data, while tracking metrics, and report on operational performance to senior leaderships.
- Using computer systems such as windows and Word, powerpoint,
- Providing the 5 Ps of operation management which includes Product, plant, process, programme, and people
Shift Manager
McDonalds Restaurant
08.2022 - 04.2025
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained team members on operational standards and customer service excellence.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Helping conduct interviews for store managers to assure shifts are staffed
- Conducting Drawer And Safe Counts, including bank runs to deliver deposits, assigning drawers to cashiers
- Providing the best safe and positive work environment for staff and customers
Customer Service Representative
Spectrum
10.2022 - 08.2023
- Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
- Assisted customers with billing issues, providing clear explanations and solutions to enhance satisfaction.
- Utilized CRM systems to track interactions and maintain accurate customer records for future reference.
- Trained new team members on company policies, procedures, and customer service best practices.
- Researched and reconciled customer accounts/ invoices to ensure accurate and timely billing
- Assisted clients with the collection of payments from outstanding accounts receivable on a monthly basis
- Using diagnostic tools to resolve problems ensuring satisfaction and potentially processing returns
- Troubleshooting service issues ( internet, tv,) using company tool guides and active listening to find solutions.
- Account management assisting with account updates, processing orders, issue RMA/ replacement parts, and manage billing.
Customer Service Advocate
Metlife
12.2018 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated claims processing by coordinating between departments for timely resolutions.
- Trained new team members on customer service protocols and system navigation.
- Implemented process improvements to enhance customer satisfaction and efficiency.
- Analyzed customer feedback to identify trends and recommend actionable improvements
- Led initiatives to streamline workflows, reducing response times for customer queries.
- Using the internet for calls eliminating physical hardware
- Using cloud-based VoIP Systems
- Using software like Nextiva, 8x8, OOma,RingCentral, Zoom Phone, Dialpad
Education
Associate of Applied Science - Veterinarian Science
Penn Foster College
Scottsdale, AZ03-2028
High School Diploma -
Clark County Career Technology Center
Springfield06-2012
Skills
- Analytical problem-solving
- Effective team leadership
- Resource allocation coordination
- Client support
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
Accomplishments
5 Star ratings
Performance Awards
Top manager performance award
Interests
Timeline
Leasing Consultant
Landmark Apartments
12.2025 - Current
Operations Manager
Compass Group USA
01.2025 - 12.2025
Customer Service Representative
Spectrum
10.2022 - 08.2023
Shift Manager
McDonalds Restaurant
08.2022 - 04.2025
Customer Service Advocate
Metlife
12.2018 - 10.2022
Associate of Applied Science - Veterinarian Science
Penn Foster College
High School Diploma -
Clark County Career Technology Center