Denaya Dykes

• Operated fleet vehicles efficiently to ensure timely deliveries and pickups.
• Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
• Navigated routes using GPS technology to optimize travel time and fuel efficiency.
• Maintained accurate logs of mileage, fuel usage, and delivery schedules for operational tracking.

• Resolved customer inquiries through phone and chat support, ensuring timely and accurate assistance.
• Assisted in troubleshooting tax-related issues, enhancing customer satisfaction and retention rates.
• Educated customers on product features and benefits, driving user engagement and knowledge retention.
• Collaborated with cross-functional teams to streamline processes, improving response times for customer queries.

Managed daily store operations, including cash handling and inventory management. Guided customers in product selection, enhancing their shopping experience. Oversaw pricing and tagging of merchandise to maintain store standards.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service, resolving issues promptly and courteously.
• Trained new staff on cash handling procedures and store policies.
• Maintained accurate cash drawer balances through diligent record-keeping practices.