Denaya Jackson
Canton
Summary
Dynamic professional with extensive experience at UnitedHealth Group, specializing in patient advocacy and claims resolution. Expertise in logistics and inventory control drives enhanced customer satisfaction through effective communication and customized solutions. Proficient in Microsoft Office Suite, excelling in fast-paced environments while ensuring compliance and quality in operations.
Overview
8
8
years of professional experience
Work History
Hostess/Server
Basil Asian Bistro
Canton
08.2022 - Current
- Welcomed and seated guests to create a warm environment while addressing inquiries and resolved concerns professionally.
- Trained new servers to ensure consistent service quality.
- Monitored guest seating through reservation software on computers and mobile devices.
United Healthcare Advocate (Work from home)
UnitedHealth Group
Canton
12.2020 - 08.2022
- Streamlined patient care processes through collaboration with healthcare providers.
- Resolved claims and benefits issues, maintaining high patient satisfaction levels.
- Assisted patients in navigating insurance coverage options and understanding benefits.
Inbound Sales Representative (Work from home)
Safelite Group
Columbus
08.2020 - 12.2020
- Delivered expert product knowledge and tailored recommendations to boost customer satisfaction.
- Facilitated training for new representatives on effective sales techniques and system functionality.
Catering Assistant
On-Site Catering (Eastland Cha)
Columbus
10.2019 - 03.2020
- Delivered exceptional customer service during events, promptly addressing guest needs.
- Complied with all health department regulations for food handling and sanitation practices.
Shipping Coordinator/Lead
AreaTrend
North Canton
10.2017 - 09.2019
- Oversaw documentation for international shipments and compliance requirements.
- Maintained communication with vendors regarding delivery schedules, product availability, and order status.
Education
Clinical Medical Assistant
East Ohio College
East Liverpool05-2026
Skills
- Microsoft Office Suite
- Logistics and inventory control
- Shipping and receiving
- Warehouse management
- Sales and customer service
- QuickBooks proficiency
- Quality control management
- Google Docs expertise
Timeline
Hostess/Server
Basil Asian Bistro
08.2022 - Current
United Healthcare Advocate (Work from home)
UnitedHealth Group
12.2020 - 08.2022
Inbound Sales Representative (Work from home)
Safelite Group
08.2020 - 12.2020
Catering Assistant
On-Site Catering (Eastland Cha)
10.2019 - 03.2020
Shipping Coordinator/Lead
AreaTrend
10.2017 - 09.2019
Clinical Medical Assistant
East Ohio College