Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Timeline
Hi, I’m

Denaya Humphrey

Housing Coordinator
Suffolk,VA
Denaya Humphrey

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to maintaining positive communications and relationships with clients, property managers, landlords, and housing agencies in Virginia. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals, and performing thorough housing inspections. Excellent case management, recordkeeping, and problem-solving capabilities.

Overview

18
years of professional experience
1
Certification

Work History

Leavy Harold Enterprises
Suffolk, VA

Housing Coordinator
07.2021 - Current

Job overview

  • Met with housing residents and landlords to answer questions, address concerns, and clarify policies and procedures.
  • Oversaw housing plans for over 57 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.

Oser Law Firm

Paralegal/Legal Assistant
03.2020 - 06.2021

Job overview

  • Medical records retrieval, Assisting with getting clients ready for trial, drafting letters to be sent to courts, Drafting Bill of particulars, Drafting grounds of defense, Drafting representation Letter to multiple providers, Electronic filing.

Blueprint Realty

Real Estate Assistant
01.2020 - 06.2020

Job overview

  • Answer phone, text, emails, Make tour appointments, Enter and update listings, Social media postings, Arrange inspections, Follow up with clients

Pearson Professional Center
Greenville, NC, Honolulu, HI

TEST ADMINISTRATOR/PROCTOR
04.2011 - 09.2018

Job overview

  • Checked in examinees, verifies identification, and explains the exam process
  • Provided secure exam delivery with superior customer service
  • Communicate with co-workers and clients to investigate and fix technical and administrative issues
  • Strictly adhere to company and sponsor policies using careful judgment
  • Handle all administrative and clerical support
  • Send/Receive all inbound/outbound faxes and making sure each fax is
  • Receive all inbound calls/voicemails, respond to all calls/voicemails in a timely manner
  • Help all visitors with any questions/concerns
  • Prepare company documents as requested
  • Prepare team encouragement emails and other communications
  • Setup team meetings throughout the month
  • Open and close as well as make sure office alarm is securely set each business day.

Regional Acceptance Corporation
Greenville, NC

COLLECTION REPRESENTATIVE
04.2010 - 07.2013

Job overview

  • Assisted customers by explaining their financial responsibilities in their underlying contracts and informing them of the consequences of a breach of contract
  • Collected payments and processed them through the accounts receivable system
  • Set up payment cure plans to assist with the customer becoming current on their account.

Pearson Professional Center
Greenville, NC, Honolulu, HI

ACTING CENTER MANAGER
03.2012 - 05.2012

Job overview

  • Payroll, Payroll adjustment, Monthly work schedule, Labor Reports, Site staffing/hiring/retention/conflict resolution/scheduling
  • Trains, develops and coaches staff
  • First contact for facility issues.

US Air Force AD/AR
Union, NJ

INFORMATION MANAGEMENT OPERATOR
04.2006 - 04.2012

Job overview

  • Conducted installations, upgrades, and configured client workstations on the local area network
  • Managed the security of the automated message handling system (AMHS) to ensure all messages received were processed and handled correctly and in a timely manner
  • Assisted customers with troubleshooting computer problems via telephone and in person
  • Coordinated meetings to ensure all computer equipment was running properly.

Education

Community College of The Air Force - Montgomery, AL
100 S Turner Blvd Montgomery, AL 36116

Associate of Arts from Military Information Systems Technology
06.2011

Skills

  • Billing
  • Customer Service Skills
  • Outlook
  • Scheduling
  • Training
  • Typing
  • MS Office
  • Data Entry
  • Receptionist
  • Filing
  • Legal Drafting
  • Microsoft Word
  • Tenant Relations
  • Customer Satisfaction
  • Maintenance Projects
  • Tenant Rights
  • Active Listening
  • Business Correspondence
  • Administrative Support
  • Family Applications
  • Emotional Support
  • Accounting Records
  • Effective Planning
  • Alarm Systems
  • Property Law
  • Referrals and Networking
  • Information Updates
  • Eligibility Guidelines
  • Data Integrity
  • Program Improvements
  • Data Communications
  • Status Updates

Certification

  • Certified Medical Assistant, 03/2020, 03/2024
  • Notary Public, 03/2020, 03/2024

Additional Information

SKILLS Certified Medical Assistant, Certified Medical Billing and Coding, Windows Vista, MS Word, Excel, 42 words per minute, Oracle, Outlook, PowerPoint

Assessments

Proofreading, Proficient, 01/2020, Proofreading written texts. Full results: Proficient

Timeline

Housing Coordinator

Leavy Harold Enterprises
07.2021 - Current

Paralegal/Legal Assistant

Oser Law Firm
03.2020 - 06.2021

Real Estate Assistant

Blueprint Realty
01.2020 - 06.2020

ACTING CENTER MANAGER

Pearson Professional Center
03.2012 - 05.2012

TEST ADMINISTRATOR/PROCTOR

Pearson Professional Center
04.2011 - 09.2018

COLLECTION REPRESENTATIVE

Regional Acceptance Corporation
04.2010 - 07.2013

INFORMATION MANAGEMENT OPERATOR

US Air Force AD/AR
04.2006 - 04.2012

Community College of The Air Force - Montgomery, AL

Associate of Arts from Military Information Systems Technology

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Denaya HumphreyHousing Coordinator