Dene Gosejohan
Oceanside,CA
Summary
Dynamic Medical Practice Manager with a proven track record at Optum, excelling in practice management and patient relations. Enhanced patient satisfaction through efficient appointment scheduling and streamlined operations. Skilled in payroll administration and staff supervision, fostering a collaborative environment that promotes team growth and accountability.
Overview
36
36
years of professional experience
Work History
Medical Practice Manager
Optum
07.2001 - Current
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
Patient Services Supervisor
Cassidy
02.1989 - 07.2001
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Education
High School Diploma -
Oceanside High School
Oceanside, CASkills
- Practice management
- Payroll administration
- Medical practice management
- Electronic health records
- Office procedures
- Insurance verification
- Operations management
- Appointment scheduling
- Staff management
- Employee issue resolution
- Staff supervision
- New hire training
- Patient relations
Accomplishments
Successfully managed 7 physicians private practice for 20 years.
Successfully transitioned to a corporation.
Manage a team of 20 staff members and 7 providers.
Languages
English
Timeline
Medical Practice Manager
Optum
07.2001 - Current
Patient Services Supervisor
Cassidy
02.1989 - 07.2001
High School Diploma -
Oceanside High School
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