Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

DENE' HOPKINS

Georgetown,TX

Summary

Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Office Manager

Grand Living At Georgetown
04.2022 - 06.2024
  • Assisted the Executive Director and served interim when ED is away
  • Conducted background checks, completed hiring submissions, and led orientation for new employees
  • Creates monthly resident statements including billing and reports
  • Processed payroll, Concur, and shift bonus reports bi-weekly
  • Worked with H&W, Sales, Transitions, Culinary, Maintenance staff consistently.
  • Updated reports, managed AP accounts, and generated reports for company database.

Lead Concierge

Grand Living at Georgetown
09.2021 - 03.2022
  • Established and set up the front desk as part of the opening team
  • Provided insight using hospitality skills to welcome residents and guests
  • Contacted and built relationships with vendors.

Concierge

Lakeline Oaks Retirement Community
08.2020 - 09.2021
  • Managed Front Desk office including activity schedules, assisting residents, and phone handling
  • Welcomed and directed guests and vendors
  • Managed scheduling for all front desk staff.

Guest Experience Expert

The Gaylord Rockies
08.2019 - 04.2020
  • Processed guest check-ins and check-outs as well as secured payment and verified billing information
  • Provided information and directions regarding the hotel and local attractions
  • Communicated with other departments to ensure guest's needs were anticipated and met.

Club Level Concierge

The Ritz-Carlton
11.2015 - 08.2019
  • Learning Coach - trained new ladies and gentlemen on company software including Opera, Mystique, and GoConcierge; directed new ladies and gentlemen on the art of creating signature cocktails
  • Improved guest satisfaction ratings by achieving WIG standards
  • Greeted guests by name and provided concierge services including dinner reservations, transportation, and tickets for local entertainment
  • Performed pre-arrival services and ensured guest requests were met
  • Maintained guest relationships and created guests for life.

Education

Bachelor of Science - Healthcare Administration & Management; Business Management

Colorado State University
12.2022

Skills

  • Process Implementation
  • Office Administration
  • Staff Training and Development
  • Account Reconciliation
  • Deadline Management

Awards

  • 5 Star Award recipient 2018
  • Team achievement award, #1 World Ritz-Carlton Club
  • Team achievement - top 10 Club United States
  • Nominated 2016 & 2017 for 5 Star Award

Certification

Texas Assisted Living Association Certified

Notary Public

Timeline

Business Office Manager

Grand Living At Georgetown
04.2022 - 06.2024

Lead Concierge

Grand Living at Georgetown
09.2021 - 03.2022

Concierge

Lakeline Oaks Retirement Community
08.2020 - 09.2021

Guest Experience Expert

The Gaylord Rockies
08.2019 - 04.2020

Club Level Concierge

The Ritz-Carlton
11.2015 - 08.2019

Bachelor of Science - Healthcare Administration & Management; Business Management

Colorado State University

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DENE' HOPKINS