Dené Palivanich
Summary
Results-oriented operations leader with 12+ years of experience in sales focused team building and operations management. Offering the ability to leverage trends across industries and markets to derive solutions and approaches focused on creating brand loyalty and increased revenue. Skilled in development of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver and outstanding communicator, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Utilizing a multi-faceted approach to managing safety, operations and productivity across multiple business lines.
Overview
14
14
years of professional experience
Work History
Retail Operations Manager
Reef
04.2023 - Current
- Developed cohesive regional strategies for consistent branding, messaging, and customer engagement across multiple locations.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Championed a culture of continuous improvement within the team by encouraging open feedback, experimentation with new ideas, and learning from both successes and failures.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies and refine product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
Multi-Unit Store Manager
Victoria’s Secret
07.2021 - 04.2023
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Efficiently shifting multiple performing store locations from 800+ growth ranking to one of the top 50 performing stores within the company in both sales and overall metrics. Ensuring talent retention and growth as well as profitability.
- Upheld and communicated store programs and standards to employees for optimal sales performance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Salvatore Ferragamo (Temporary Location)
08.2020 - 08.2021
- Managed all aspects of business operations, including organization, maintenance and purchasing functions.
- Successfully opened new store location and helped develop new concept to encourage brand development and profitability during the Covid19 pandemic.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Generated repeat business by developing and maintaining strong team of employees devoted to customer service.
- Promoted business strategy by implementing improvements based on guest feedback.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Generated repeat business by building a loyal client base and maintaining client relationships
General Manager
BCBG MaxAzria (closed Due To Pandemic)
07.2019 - 04.2020
- Successfully opened new store location by hiring and training an efficient, goal oriented team
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Generated work schedules according to sales volume and number of employees
- Analyzed and interpreted store trends to facilitate long term planning
- Generated repeat business by effectively managing clientele database and delivering exceptional customer service
- Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation
- Proactively identified performance gaps among all leaders and stylists, implementing strategic process improvements to enhance KPI results
Executive Team Leader, Sales/ District Trainer
Target
09.2018 - 07.2019
- Set and planned department(s) monthly/quarterly workload to support business priorities
- Managed multiple specialty businesses including up to 300 employees and balanced team member expertise in each area to effectively manage teams in each department
- Maintained a guest-obsessed culture and lead a team to prioritize the guest experience and deliver on store sales goals
- Managed team to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions
- Knowledge and assessment of the competition; and leveraged guest insights and feedback to drive the business and be the destination of choice
- Anticipated staffing needs, talent planning and recruitment – both long and short term
- Established a culture of accountability through clear expectations and performance management
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Directed field training programs and development paths for managers and supervisors.
- Analyzed effectiveness of training programs at all levels and recommended updates.
General Manager, Human Resources/Operations
Laser Oasis
05.2015 - 07.2019
- Successfully led privately owned business with innovative strategies to ensure nearly $4 million dollar profit within the first year of opening
- Conducted analysis to address company hurdles which led to the success of the business with a strong customer base and employee loyalty
- Responsible for effectively managing up to 9 leadership roles and over 100 employees across multiple departments
- Monitored multiple databases to keep track of all company inventory
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis
- Liaised between multiple business divisions to improve productivity and communication
- Created and implemented forward-thinking initiatives to improve employee engagement
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
- Structured various benefit programs, including 401K, medical, dental and vision packages according to market conditions and budget demands
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Visual Merchandising Manager
Victoria's Secret & PINK
11.2010 - 05.2015
- Facilitated $8 million dollar annual revenue increase over 4 years by ensuring operational efficiency and client engagement
- Managed sales associate growth, development, and training
- Received, processed, and managed shipment teams to ensure product is placed on the sales floor and in back stock efficiently and per company standard
- Successfully participated in and contributed to district wide conference calls and meetings to ensure company practices were being implemented properly and efficiently across multiple locations
Education
Bachelor of Science - Human Development
California State University
San Marcos, CaSkills
- Creative and enthusiastic approach to leading a well rounded, independent team
- Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives
- Extensive talent management and sales training
- Personnel recruitment and succession planning
- Exceptional time management and organizational abilities
- Compensation structuring and payroll coordination
- Human resources management and employee relations
Timeline
Retail Operations Manager
Reef
04.2023 - Current
Multi-Unit Store Manager
Victoria’s Secret
07.2021 - 04.2023
General Manager
Salvatore Ferragamo (Temporary Location)
08.2020 - 08.2021
General Manager
BCBG MaxAzria (closed Due To Pandemic)
07.2019 - 04.2020
Executive Team Leader, Sales/ District Trainer
Target
09.2018 - 07.2019
General Manager, Human Resources/Operations
Laser Oasis
05.2015 - 07.2019
Visual Merchandising Manager
Victoria's Secret & PINK
11.2010 - 05.2015
Bachelor of Science - Human Development
California State University