Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dene' Pifer

Swartz Creek,MI

Summary

Focused Project Manager adept at planning, directing, building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled at identifying or anticipating problems and providing solutions while applying a creative and analytical approach to operations for continuous process improvement. Collaborative team player with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

23
23
years of professional experience

Work History

Project Manager, PMO

HCA Healthcare ITG
10.2022 - Current
  • Streamlining project processes by implementing methodologies, resulting in increased efficiency and reduced costs.
  • Coordinating with cross-functional teams to resolve project issues, mitigate risks and maintain a positive work environment throughout the project lifecycle.
  • Monitoring progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developing strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
  • Successfully managing multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developing comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Performance Improvement Coordinator, Operational Excellence

Ascension Michigan
11.2020 - 11.2022
  • Provided the Operational Excellence teams with project management and administrative support
  • Duties included planning, data compilation and analytics, managing resources and execution of projects, researching and implementing improvement systems, methodologies and tools to improve operations, and collaborating with multidisciplinary teams and leaders on problem identification and resolution, cost containment issues, implementation of new services and systems/performance measures. Additionally, responsible for organizing and coordinating events and meetings for multiple national, state and local executive attendees regarding operational improvement initiatives and implementations.
  • Ascension Michigan project lead for Radix scheduling tool process and implementation.
  • Project management and support for Ascension Michigan FY22 Executive Strategy Plan; Emergency Dept, Critical Care, and Hospitalist Clinical Care Transformation Teams; and the Diabetes Composite Measure and Capacity Management/Throughput Operational Excellence work streams.
  • Project lead for streamline of data reporting processes for Health and Human Services state and federal daily required data reporting by analyzing workflows and identifying areas for improvement.
  • Project management and support for the Ascension Michigan Teletrack Upgrade enterprise project.

Senior Executive Assistant to the President of Ascension Medical Group and the Chief Operating Officer of Ascension Medical Group

Ascension Michigan
01.2020 - 11.2020
  • Provided project and administrative support for the President of the Ascension Medical Group and the Chief Operating Officer of the Ascension Medical Group.
  • Assisted in the oversight of Tuberculosis data and compilation support for the incident command center during facility exposure.
  • Assisted COVID-19 Michigan Market Incident Command with scribing, scheduling, coordinating, and facilitating meetings.
  • Provided project support to the Quality and Operational Excellence teams.

Senior Executive Assistant to President and Chief Executive Officer, Vice President of Operations, Chief Financial Officer, Vice President of Nursing, and Chief Medical Officer

Ascension Genesys Hospital
12.2016 - 01.2020
  • Provided project and administrative support for the President and Chief Executive Officer, the Vice President of Operations, the Chief Financial Officer, the Vice President of Nursing, the Chief Medical Officer and other administrative executives under limited supervision while maintaining excellent working relationships with associates, medical staff, and executives in effort to create a positive hospital experience for patients and families.
  • Project Management duties such as managing resources, organizing and coordinating events such as education and training, food truck rallies, and dedication events.
  • Department liaison for software upgrades such as G-Suite and Telepresence.

Patient Greeter, Health Unit Coordinator, Application Specialist, Coordinator of Surgical Scheduling, Administrative Assistant to Surgical Services and Surgical Co-Management, Senior Administrative Assistant to Chief Financial Officer, SJPHS VP of Finance and Chief Operating Officer

St. John Providence/Providence Park Hospital
09.2008 - 01.2017
  • Maintained clinical function of various perioperative systems and their operations, tested and evaluated clinical functioning of new software. Responsible for system upgrade implementations and education of staff.
  • Provided administrative support for the Chief Operating Officer and the Chief Financial Officer under limited supervision while maintaining excellent working relationships with associates, medical staff, and executives to create a positive hospital experience for patients and families. Executed the physician contract process completely and efficiently.
  • While supporting Surgical Co-Management, experience gained with web updates under the system-wide communities program and actively involved in the organization of the administrative support role. Worked closely with physicians and hospital administrators to coordinate and execute clinical integration projects and developments.
  • Coordinator for the development of the System Center of Excellence for Minimally Invasive Surgery. Project management duties performed such as managing, scheduling and coordinating the planning and execution of this development.

Bank Branch Manager

Charter One Bank
11.2004 - 05.2007
  • Responsible for the management of associates and daily policies, procedures, and cash flow of an 18 million-dollar location while following corporate banking guidelines.

Restaurant Manager (Bar and Kitchen Focus)

Applebee's International
11.2001 - 11.2004
  • Responsibilities included management of labor, hiring, training, cash handling, sales, marketing, budgeting costs, and supervision of sixty employees in various restaurant positions.

Restaurant Manager

TGI Fridays
10.2000 - 10.2001
  • Responsibilities included management of resources, labor, cash handling, sales, budgeting costs, inventory, training and supervision of forty-five employees in various restaurant positions.

Education

Certification - Project Management

Davenport University
Virtual
10.2020

MBA - Health Care

University of Michigan
Flint, MI
04.2020

Bachelor of Arts - Criminal Justice

Western Michigan University
Kalamazoo, MI
12.1997

Skills

  • Proficient with Microsoft Word, Excel, PowerPoint, Visio, QuickBooks, Kronos, Surginet, Cerner, E-Care, Invision, GEMS, ERS, Outlook and E-mail applications, Smartdraw, G-Suite and Planview Basic experience with Power BI, Tableau and Smartsheets Educated in medical terminology, basic x-ray techniques, HCAPS, A3 Foundations and Lean Six Sigma Green Belt Extensive customer service experience and skills Certified Health Unit Coordinator Certified Project Manager

Timeline

Project Manager, PMO

HCA Healthcare ITG
10.2022 - Current

Performance Improvement Coordinator, Operational Excellence

Ascension Michigan
11.2020 - 11.2022

Senior Executive Assistant to the President of Ascension Medical Group and the Chief Operating Officer of Ascension Medical Group

Ascension Michigan
01.2020 - 11.2020

Senior Executive Assistant to President and Chief Executive Officer, Vice President of Operations, Chief Financial Officer, Vice President of Nursing, and Chief Medical Officer

Ascension Genesys Hospital
12.2016 - 01.2020

Patient Greeter, Health Unit Coordinator, Application Specialist, Coordinator of Surgical Scheduling, Administrative Assistant to Surgical Services and Surgical Co-Management, Senior Administrative Assistant to Chief Financial Officer, SJPHS VP of Finance and Chief Operating Officer

St. John Providence/Providence Park Hospital
09.2008 - 01.2017

Bank Branch Manager

Charter One Bank
11.2004 - 05.2007

Restaurant Manager (Bar and Kitchen Focus)

Applebee's International
11.2001 - 11.2004

Restaurant Manager

TGI Fridays
10.2000 - 10.2001

Certification - Project Management

Davenport University

MBA - Health Care

University of Michigan

Bachelor of Arts - Criminal Justice

Western Michigan University

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Dene' Pifer