Denean Cain

• Reviews account information from various sources (on-line data, hard copy reports, billing forms, itemized bills, etc.) To discuss account condition with payor sources.

• Places telephone calls to appropriate insurance companies and or patients to obtain payment arrangements on outstanding accounts.

• Rebills accounts as necessary.

• Monitors delinquent accounts and escalates follow up activity as appropriate.

• Reviews account information to determine accuracy of contractual adjustments to account balances.

• Recommends Bad Debt write off of account balances as appropriate.

• Utilizes on line system to pre-list accounts for write off.

• Refers accounts to appropriate departments for necessary actions to be taken (i.e., financial class changes, balance transfers, electronic rebilling of accounts, etc.).

• Answers inquiries from insurance companies regarding account condition, payment arrangements, etc.

• Records information regarding accounts reviewed and actions taken via on line system.

• Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager.

• Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference.
• Enhanced skip tracing success rate by adopting innovative search techniques for efficient results.
• Located hard-to-find individuals by utilizing various databases and online resources.
• Worked accounts 30 to 120 days past due.
• Ability to conduct thorough investigations
• Excellent communication and interpersonal skills
• Proficient in LexusNexus, Microbilt and Accurint

• Improved communication between team members through regular status updates and collaborative meetings, fostering a cohesive work environment.
• Enhanced portfolio recovery rates through diligent research and persistent follow-up on delinquent accounts.
• Reviewed contracts thoroughly before initiating collections activities to ensure understanding of terms and conditions applicable to each unique situation.
• Implemented effective time-management strategies to handle multiple competing priorities without compromising results or quality of work.
• Demonstrated exceptional attention to detail in preparing and reviewing legal documentation, minimizing the potential for errors and delays in case resolution.
• Conducted thorough investigations into debtor financial situations, identifying assets available for collection efforts.
• Negotiated favorable settlements with debtors, achieving mutually beneficial outcomes for all parties involved.
• Prepared comprehensive documentation for legal proceedings, ensuring accuracy and compliance with court requirements.
• Maintained open lines of communication with both debtors and clients during the negotiation process, fostering positive relationships that facilitated successful settlements.
• Streamlined internal processes for case management, leading to improved efficiency and faster resolutions.
• Increased client satisfaction by efficiently managing a high volume of legal collection cases.

• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Greeted every guest with personable approach and provided knowledgeable service.
• Verified paperwork accuracy and checked for completion prior to processing.
• Updated computer system with latest information to keep records current and accurate.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Developed and implemented registration policies, procedures and timelines for smooth administration processes.
• Completed daily logs for management review.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Registered Patients for in and outpatient services
  
• Implemented Patient demographics in system

• Processed cash, credit card and check payments
• Verified Insurance coverage for procedures
• Administrative duties such as Faxing, Copying,

• Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
• Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
• Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
• Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
• Developed comprehensive reports to track progress, identify trends, and inform decision-making processes.
• Facilitated successful audits through diligent documentation practices and proactive internal reviews of collection activities.
• Negotiated settlements with debtors, achieving mutually beneficial resolutions while maintaining professional relationships.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Used skip tracing and other techniques to locate debtors.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.