Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Denean Cunningham

Harrisville,WV

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Customer Service Teller

Summit Community Bank
Pennsboro, WV
05.2023 - Current
  • Provided customers with accurate and timely information regarding their accounts.
  • Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
  • Assisted customers in resolving account issues or discrepancies.
  • Answered customer inquiries regarding products, services, fees. in a professional manner.
  • Cross-sold additional banking products to existing customers.
  • Maintained confidentiality of customer information according to bank regulations.
  • Balanced cash drawer at the end of each shift.
  • Ensured compliance with all applicable federal and state laws and regulations related to the banking industry.
  • Performed daily maintenance tasks such as filing documents, shredding papers, restocking supplies.
  • Conducted courtesy calls to customers to follow up on any outstanding issues or problems they may have experienced with their accounts.
  • Researched customer disputes and provided resolution recommendations to management when necessary.
  • Recognized suspicious activity on customer accounts and reported it accordingly.
  • Developed relationships with customers through friendly conversations during transactions.
  • Attended regular training sessions to stay updated on new products and services offered by the bank.
  • Assisted colleagues when needed during peak times or special projects.
  • Utilized problem solving skills to resolve difficult customer situations while maintaining a positive attitude.
  • Actively participated in team meetings to discuss best practices for achieving excellent customer service results.
  • Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
  • Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
  • Attracted potential customers by answering product and service questions and suggesting information about other offerings.
  • Assisted members in managing online services and achieving daily banking needs.
  • Maintained financial accounts by processing customer adjustments.
  • Issued and redeemed money orders, cashier checks and traveler's checks.
  • Balanced currency, coin and checks in cash drawers at end of shifts.
  • Calculated daily transactions with adding machines and calculators.
  • Cashed checks and paid out money after verifying correct signatures.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Identified transaction errors when debits and credits did not balance.

Store Associate

Dollar General Store
Wallace, WV
03.2021 - 09.2022
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.

Food Service Worker

WVU Hospital
Bridgeport, WV
06.2017 - 04.2019
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Monitored inventory levels of food items used during meal services.
  • Ensured that all foods were prepared according to health department regulations.
  • Replenished condiments at customer tables as needed.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Followed established cash handling procedures when collecting payment from customers.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Operated dishwashing machines safely and efficiently.
  • Utilized point-of-sale systems for taking orders from customers.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.

Education

Associate of Science - Business Management

Post University
Waterbury, CT
09-2024

Skills

  • Building rapport
  • Banking regulations
  • Performance Tracking
  • Financial Transactions
  • Complaint Handling
  • Cash Handling
  • Vault Monitoring
  • Fraud Detection
  • Account Security
  • Data Entry
  • Currency Exchange
  • Cash Drawer Reconciliation
  • Payment Processing
  • Customer Service
  • Organizational Skills
  • Team Collaboration

Accomplishments

  • Post University Honors Program
  • Member of Phi Thetta Kappa Honor Society
  • Certificates of completion in leadership and management

Timeline

Customer Service Teller

Summit Community Bank
05.2023 - Current

Store Associate

Dollar General Store
03.2021 - 09.2022

Food Service Worker

WVU Hospital
06.2017 - 04.2019

Associate of Science - Business Management

Post University

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Denean Cunningham