DENEAN M. HAGAR
Cambria,NY
Summary
Attention to detail and reliability define my road to success in a team and individual environment. Over 30 years of combined sales and management. Detail-oriented Office Manager/ IT Technician experienced in overseeing and improving office operations. Skilled with business correspondence, project management and leading projects from development to delivery.
Overview
8
8
years of professional experience
Work History
Payroll Manager
ICC Commonwealth
05.2023 - Current
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Manually entered time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Generated paper checks and direct deposits for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Calculated deductions and processed payroll for employees.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Developed and implemented payroll procedures and policies to determine compliance with regulations.
- Reviewed time records for 145 employees to verify accuracy of information.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Processed payroll garnishments such as tax liens and child support.
- Complied with all union reporting and fringe payments
- Processed unemployment reporting
- Quarterly and monthly tax reporting
Assistant Project Coordinator
ICC Commonwealth
01.2023 - 05.2023
- Reviewed documentation to verify conformance with established project criteria.
- Managed online communications from social media, email and website sources.
- Guided project team staff to drive project success.
- Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.
- Conducted research and gathered key information for use in upcoming project planning.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Wrote technical narratives to document processes and design changes.
- Kept corporate and client information confidential, adhering to data safety measures.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
Office Manager/IT Technician
Glendale Development
11.2021 - 08.2022
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
- Allocated resources related to staff, materials and budgetary allowances.
- Developed project plans covering goals, resources required and schedules.
- Proposed or approved modifications to project plans.
- Negotiated with vendors to determine optimal material purchase pricing.
- Conferred with business leaders to evaluate business needs and implement operational improvements.
- Managed office budget to handle inventory, postage and vendor services.
Office Manager/LSP
Allstate Corp
02.2017 - 10.2021
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated projects and operations to secure efficiency and compliance with company policies.
- Developed long-term budgets to assess office expenditures and perform inventory management.
- Aided senior leadership by meeting with clients to research cases, collect data and interpret information for daily report generation.
- Conferred with business leaders to evaluate business needs and implement operational improvements.
- Managed office budget to handle inventory, postage and vendor services.
- Negotiated with vendors to determine optimal material purchase pricing.
Director of Business Development
Profit Partnering
06.2016 - 02.2017
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Identified underperforming product lines and refocused efforts to successfully bring each in line with expected targets.
- Created value propositions, national programs and strategic plans for multi-location and national accounts.
- Facilitated and managed business development plan based on market and industry research.
- Solved complex incidents and problems impacting management and business direction.
- Tracked RFPs and bids to maintain finger on pulse of industry and anticipate upcoming potential projects.
OPERATIONS MANAGER
BANK OF AMERICA
11.2015 - 06.2016
- Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
Education
LaSalle Senior High School
01.1993
Skills
- Project Planning
- Training and Development
- Senior Leadership Support
- Scheduling and Coordinating
- Complex Problem Solving
- Training and Coaching
- Technical Proficiency
- Documentation and Reporting
- Problem Resolution
- Project Management
- Event Coordination
- Managing Operations and Efficiency
- Scheduling and Calendar Management
- CRM and Office Management Software
- Team Building
- Goal Setting
- Customer Relations
- Administration and Reporting
- Work Planning and Prioritization
- Budget Management
- Workflow Coordination
- Maintaining Employee Records
- Internal Controls and Reporting Systems
- Data Entry Abilities
- Proficient in Payroll System] Viewpoint
- Resolving Payroll Problems
- Submitting Tax Payments
- Unemployment Benefits Claims
- Check Processing
- Payroll Processing
- Child Support Orders
- Reviewing Time Sheets
Additional Information
- LICENSES/AWARDS , 2007-PRESENT NYS Property & Casualty License (2017) NYS Life, Accident & Health License (2017) Financial Services Certified Professional (2017) Commitment to Excellence Award (2018) Customer Service Award (2007, 2009, 2010) Outstanding Achievement Award (2008, 2009) Sales Appreciation Award (2007, 2010, 2010)
NYS Notary Public
Designation April 3, 2023
Timeline
Payroll Manager
ICC Commonwealth
05.2023 - Current
Assistant Project Coordinator
ICC Commonwealth
01.2023 - 05.2023
Office Manager/IT Technician
Glendale Development
11.2021 - 08.2022
Office Manager/LSP
Allstate Corp
02.2017 - 10.2021
Director of Business Development
Profit Partnering
06.2016 - 02.2017
OPERATIONS MANAGER
BANK OF AMERICA
11.2015 - 06.2016
LaSalle Senior High School
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